Property Operations Manager, The Royal Poinciana Plaza

Overview

The Property Operations Manager is responsible for the day-to-day operation, reliability, and physical condition of WS Development’s Palm Beach asset, The Royal Poinciana Plaza. This role leads on-site facilities operations with a hands-on approach, ensuring mechanical, electrical, plumbing, and life safety systems operate safely and efficiently while maintaining the high standards expected of a premier retail environment.

The role also provides operational oversight of ongoing tenant fit-outs and property improvement projects, ensuring construction work is executed, integrates properly with base building systems, and adheres to property standards while managing critical vendors and operational excellence.

Facilities Operations

• Oversee operation and maintenance of HVAC, electrical, plumbing, irrigation, fire alarm, and life safety systems.

• Implement and manage preventative and predictive maintenance programs.

• Conduct routine inspections of building systems and property conditions to proactively identify operational, safety, and aesthetic issues.

• Through the lens of managing and coordinating, assess troubleshoot mechanical and electrical issues alongside qualified internal resources and vendors  

• Maintain documentation including equipment logs, SOPs, warranties, and compliance records.

• Manage service providers for landscaping, valet, janitorial, security, waste, and specialty trades.

Construction Oversight

• Support tenant fit-outs and landlord capital projects occurring at the property.
• Embrace and actively integrate AI tools into daily workflows, proactively explore new technologies to identify opportunities that drive efficiencies and better outcomes across the business.

• Review construction drawings and MEP plans to ensure compatibility with base building systems.

• Conduct regular site walks during active construction to ensure adherence to property standards and safety requirements.

• Coordinate with contractors, tenants, and internal construction teams to minimize disruption to property operations.

• Identify and address construction deficiencies that could impact long-term maintenance or building performance.

Operations & Budget Management

• Own the development and management of operating and CAM budgets.

• Evaluate repair vs. replacement decisions based on operational impact and lifecycle cost.

• Support emergency response and after-hours building system issues as required.

Requirements

• 5–8+ years of commercial facilities or property operations experience.

• Strong working knowledge of HVAC systems, electrical distribution, plumbing infrastructure, and building automation systems.

• Experience supporting tenant construction or capital projects within an active commercial property environment.

• Ability to read and interpret construction drawings and MEP plans.

• Experience managing vendors and service contracts in a Class A retail, mixed-use, or hospitality environment preferred.

• Strong organizational and problem-solving skills with a high level of attention to detail.

• Customer-service mindset with the ability to operate in a high-touch retail environment.

• Bachelor’s degree in Engineering, Facilities Management, Construction Management, or related field preferred.

About WS Development

Massachusetts-based WS Development is a mixed-use developer with a singular mission: creating places people want to be. With an approach that values art, science, innovation and, above all else, people, WS strives to engage each community it serves with best-in-class experiences, designed with our customers, tenants and partners in mind. Established in 1990, WS is one of few vertically-integrated real estate companies that conceptualizes, owns, operates and leases more than 100 properties that range from cutting-edge urban spaces to lifestyle and community centers. With over 22 million square feet of existing space and an additional nine million square feet under development, it is one of the largest privately-owned development firms in the country.

WS is where great ideas and great people come together to design, build, and operate some of the best loved real estate projects in the country. We live at the intersection of entrepreneurship and establishment. We have the infrastructure of decades supporting a culture of free-thinking excellence.

We expect every WS employee to feel welcomed and valued irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, marital status, parental status, cultural background, and life experiences. Or for any other reason.