Property Tech Ops Engineer - MGM Grand

MGM ResortsLas Vegas, Nevada

$30+ / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Compensation

$30+/hour

Benefits

Health Insurance

Disability Insurance

Paid Community Service Time

Job Description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Job Description

THE JOB:The Property Technology Operations Engineer will diagnose and resolve software, hardware, and network issues related to endpoint devices, providing on-site maintenance and support for both new and existing systems. They will manage and resolve ServiceNow tickets, optimize processes, and maintain accurate documentation. This role involves delivering field support for system hardware, software, PCs, and IP networking at the assigned property.

THE STARTING RATE:

$30/hr

THE DAY-TO-DAY:

Provide walk-up support for hardware/software issues and educate employees on device and application usage.
Initiate support processes on behalf of employees, ensuring clear communication and timely resolution.
Collect feedback via surveys to improve the support experience.
Resolve break-fix issues and troubleshoot end-user devices, networks, Wi-Fi, and applications.
Assist with patching, network troubleshooting, and maintaining network hardware for reliability.
Support events and temporary technology setups as needed.
Enforce asset management practices and ensure accurate hardware tracking in ServiceNow.
Track work time and update ticket status in the ServiceNow system.

THE IDEAL CANDIDATE:

Broad IT experience across multiple domains, including endpoint, server, network & WiFi, mobile devices, and application support.
Strong communication skills in English, both written and verbal.
Extensive knowledge of enterprise systems and applications.
Proven problem-solving, prioritization, and analytical abilities.
Ability to convey technical concepts clearly to both technical and non-technical audiences.
Skilled in managing multiple tasks concurrently with efficiency.
Quick to learn and adapt to new technologies.
Current or pursuing CompTIA certifications (A+, Security+, Network+) and Oracle certifications to further enhance technical expertise.

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12248

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FAQs About Property Tech Ops Engineer - MGM Grand Jobs at MGM Resorts

What is the work location for this position at MGM Resorts?

This job at MGM Resorts is located in Las Vegas, Nevada, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at MGM Resorts?

Candidates can expect a pay range of $30 (per hour).

What employment applies to this position at MGM Resorts?

MGM Resorts lists this role as a Full-time position.

What experience level is required for this role at MGM Resorts?

MGM Resorts is looking for a candidate with "Senior-level" experience level.

What benefits are offered by MGM Resorts for this role?

MGM Resorts offers following benefits: Health Insurance, Disability Insurance, Paid Community Service Time, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at MGM Resorts?

You can apply for this role at MGM Resorts either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.