Provider Support Specialist (Dental Assistant - No Clinic Time)

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Job Type

Full-time

Description

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Position

The Provider Support Specialist is responsible for supporting dentists by ensuring they meet the expectations of their role through ongoing feedback, onboarding support, and coordinating training (both initial and ongoing). This position works closely with the Chief Medical Officer (CMO), Regional Dentist Liaison, and Clinical Care Coordinators to ensure customer needs are met through efficient, patient-focused care.

If you're a dental assistant looking to get out of chairside and grow within a company, this is the perfect opportunity to leverage your experience in an office setting. If you're detail-oriented and love problem-solving, this is the role for you!

Essential Duties & Responsibilities

• Conduct regular check-ins with dentists to provide feedback and support.
• Coordinate training for new and existing dentists with the Dental Systems Trainer.
• Collaborate with the operations team for new dentist onboarding.
• Work with Clinical Care Coordinators to ensure appropriate staffing levels are maintained.
• Partner with the Dental Support Specialist to ensure timesheets and expenses are approved according to company guidelines.
• Remain accessible to dentists throughout the day for questions and assistance.
• Perform other duties as necessary to support providers and operations.

Requirements

• High School Diploma or equivalent
• 2-3 years' experience preferred
• Management experience preferred
• Dental office management preferred

Other Qualifications

• Strong problem-solving skills; able to identify and resolve issues promptly.
• Excellent customer service skills; responsive and committed to meeting provider needs.
• Ability to prioritize and plan work activities effectively.
• High attention to detail and quality control.
• Adaptable to changes in the work environment and competing demands.
• Dependable and team-oriented.
• Ability to lift 15-20 lbs.

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with a Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Physical Efforts & Working Conditions

Work is performed in a normal office setting with minimal exposure to health or safety hazards Substantial time is spent working on a computer.

Why Join Us?

This is an ideal role for dental assistants who want to transition out of chairside and grow professionally. You'll play a key part in supporting providers and improving patient care behind the scenes. Bring your expertise and passion for dentistry into a role that offers growth, collaboration, and impact!

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