PSC Registration Rep

Our client, a Medical Research company, is looking for a PSC Registration Rep  for their Springfield OR location.Responsibilities:

• Responsible for all PSC (Patient Service Center) front office duties.
• This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations.
• Greet customers appropriately.
• Treat all customers in a courteous manner.
• Assists patients with kiosk signin, and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• Handles customer inquiries.
• Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
• Demonstrates organizational commitment and values of Client.
• Adheres to departmental and company policies.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, selfidentification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

• One year customer service experience
• Keyboard/data entry and PC experience
• Medical Terminology helpful, not required
• Must have strong communication skills.
• Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a highvolume setting.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
• High School Diploma or Equivalent Required

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities