PT - Customer Service Specialist

Nebraska Furniture Mart, Inc.Omaha, NE

$17 - $24 / hour

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Compensation

$17-$24/hour

Benefits

Career Development

Job Description

Pay Range: $17.15 - $23.58 hourly

Job Description: Your Piece of the PuzzleDo you like helping others? Nebraska Furniture Mart is looking for a Customer Service Specialist to assist our customers and resolve pre and post-delivery customer inquiries. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!

Job Duties: A Day in the Life

Assist: Provide world-class customer service

Resolve situations for customers in a prompt, accurate, and friendly manner.Create positive experiences and build relationships to enhance customer loyalty.Follow up with customer concerns, issues, needs in a timely manner.Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action.

Evaluate: Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations.

Research and review customer accounts.Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters.

Process: Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner.

Be Your Best & Represent NFM at the Highest Level:Expect to be a kind, helpful, and courteous Team PlayerResponsible for maintaining a clean and organized workstationComplete training and be eager to continue to learn new things

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that's what we love.

Qualifications: Can You Check These Boxes?

High School Diploma or GED preferred1 year of customer service experience that has included answering customer questions and concerns on a regular, includes one-to-one interactionOM & KC ONLY: 6 months of cash handling experience preferredAbility to enter data quickly and accuratelyComputer skills and ability to navigate through MS Office applications (Outlook, Word, Excel, etc.)Ability to work nights, weekends and/or early morning hours based on business needsEnglish/Spanish bilingual speakers preferredKnowledge of Microsoft Office ApplicationsPre-employment screening includes criminal background check

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FAQs About PT - Customer Service Specialist Jobs at Nebraska Furniture Mart, Inc.

What is the work location for this position at Nebraska Furniture Mart, Inc.?

This job at Nebraska Furniture Mart, Inc. is located in Omaha, NE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Nebraska Furniture Mart, Inc.?

Candidates can expect a pay range of $17.15–$23.58 per hour for this role.

What employment applies to this position at Nebraska Furniture Mart, Inc.?

Nebraska Furniture Mart, Inc. lists this role as a Full-time position.

What experience level is required for this role at Nebraska Furniture Mart, Inc.?

Nebraska Furniture Mart, Inc. is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Nebraska Furniture Mart, Inc. for this role?

Nebraska Furniture Mart, Inc. offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Nebraska Furniture Mart, Inc.?

You can apply for this role at Nebraska Furniture Mart, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.