PT Constituent Services, Community Aide (Ncs) - Mayors Office Of Correspondence And Constituent Services

City of Baltimore, MDBaltimore, MD

$15 - $29 / hour

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Overview

Schedule

Part-time

Career level

Entry-level

Compensation

$15-$29/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$15.00 - $28.80 Hourly

Hiring Salary Range:

$15.00 - $21.90 Hourly

The part-time Constituent Services Liaison is a Temporary position

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary:

The Mayor's Office of Correspondence and Constituent Services (MOCCS) is seeking a motivated, energetic individual with excellent customer service and communication skills. The qualified candidate will be able to perform well in a fast-paced environment, manage multiple tasks, and be responsive to the needs of the constituents we serve.

MOCCS is made up of two units - the Constituent Services Unit and the Correspondence Unit. The Constituent Services Unit communicates by phone with constituents seeking immediate assistance from the Mayor's Office. Their mission is to ensure timely responses to requests for services and information received from constituents via telephone. The Correspondence Unit handles an incredible volume of emails and written correspondence, as well as requests for ceremonial documents.

The part-time Constituent Services Liaison is responsible for supporting the work of both units and providing exceptional customer service assistance to constituents. This includes processing and managing all requests for city services or agency follow-up, printing and packaging ceremonial documents, and scanning mail. This position reports to the Deputy Director.

Essential Functions:

Act as a liaison between constituents and various city agencies on behalf of the Mayor to satisfy requests/inquiries.
Respond to constituent requests and inquiries via email collaboration with all City agencies and Quasi-agencies.
Manage and input constituent information into the constituent tracking database.
Gather and disseminate crucial mayoral updates and information.
Prepare seals for ceremonial documents.
As needed, assist with scanning mail, printing and packaging ceremonial documents.
Perform related work as required.

Minimum Qualifications:

Education: Bachelor's degree is preferred.

AND

Experience: Have two years' experience.

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, & Abilities:

Knowledge of local, state and federal government structure, duties, and protocols.
Ability to establish relationships with offices of elected officials, city government agencies, non-profits and constituents.
Knowledge of Baltimore City history and culture, the metropolitan area and services within.
Ability to communicate with diverse groups of people.
Strong writing skills and etiquette using standard business formats.
Strong leadership, organization and time management skills.
Knowledge of Microsoft applications: Outlook, Word, SharePoint, Excel.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

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FAQs About This Job

What is the work location for this position at City of Baltimore, MD?

This job at City of Baltimore, MD is located in Baltimore, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at City of Baltimore, MD?

Candidates can expect a pay range of $15–$28.8 per hour for this role.

What employment applies to this position at City of Baltimore, MD?

City of Baltimore, MD lists this role as a Part-time position.

What experience level is required for this role at City of Baltimore, MD?

City of Baltimore, MD is looking for a candidate with "Entry-level" experience level.

What benefits are offered by City of Baltimore, MD for this role?

City of Baltimore, MD offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Life Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at City of Baltimore, MD?

You can apply for this role at City of Baltimore, MD either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.