Public Attendant

Public Attendant - The Cliffs Hotel & Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast.Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

The Housekeeping Team at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a efficient, optimistic, and motivated full-time Public Attendant who can create a sense of luxury while ensuring cleanliness throughout the hotel. We look forward to connecting with you!

Position Summary:

The Public Attendant ensures hotel cleanliness and comfort standards are met in the public spaces of the hotel, restaurant, spa, and outdoor areas. This position will complete daily assignments in a timely manner and deliver guest services while upholding The Cliffs' Mission, Values, and Forbes Standards.

Essential Functions of the job:

• Cleans all areas of their designated public space as assigned on daily checklist, including but not limited to: cleaning glass doors, emptying wastebaskets, sweeping and mopping floors, vacuuming carpeted areas, wiping smudges from surfaces, picking up trash & debris from floors, etc.
• Maintains cleanliness and upkeep of public restrooms, including replacing paper goods and refilling soap
• Stocks and maintains cleaning supply cart
• Communicates graciously and professionally with guests, addressing the guest by name when greeting them, offering assistance when appropriate
• Responds to guest requests in a timely manner, using a tray to deliver items and with anticipatory service when appropriate (a "plus one")
• Uses all cleaning chemicals in accordance with guidance on the Safety Data Sheet (SDS) and with the proper Personal Protective Equipment (PPE)
• Reports any items needing repair or replacement to their Room Inspector, Engineering, or manager on duty (MOD)
• Turns in lost and found items into management, per company policy
• Reports any unusual occurrences or requests to their manager
• Partners with Front Desk and Engineering team to ensure the needs of the guests and the hotel are met efficiently
• Communicates graciously and professionally with guests, management, and coworkers
• Attends staff meetings and trainings as scheduled
• Complies fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures
• Takes precautions to prevent injury, following all safety trainings and company protocols
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Assists in other areas of the department as needed.
• Completes all other duties as assigned by manager

Additional Job Duties:

• Flexible work schedule
• Able to work nights, weekends, and holidays

Education, Experience, Skills:

• High school diploma
• Working knowledge of guest services in a luxury hotel setting.
• Excellent command of English language.
• Ability to work with people effectively.
• Ability to multitask and work in mentally demanding situations.

Physical Requirements:

• Requires grasping, twisting, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity
• Ability to stand continuously for the duration of the shift (eight or more hours).
• Be able to stretch, bend, bend and lift frequently up to 40 pounds in weight.
• Ability to stand and walk continuously during shift (up to 8 hours)
• Ability to work in stressful situations.

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.