Public Relations and Digital Reputation Manager

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Pay Range: $90k-107k base

ESSENTIALFUNCTIONS

• Public Relations & Reactive Media Support – Serve as the day-to-day contact for PR, reputation management and communications agency partners, leading execution of public relations strategies.

• Support reactive media relations efforts by researching inbound requests, gathering background information, and preparing executive summaries and draft responses.

• Coordinate approval workflows for media responses, press materials and reactive communications

• Assist in executing proactive public relations campaigns aligned to company priorities and brand objectives

• Support development of press releases, messaging materials and external communications content

• Monitor media coverage and contribute to monthly communications and KPI reporting

• Digital Reputation Management – Operationalize reputation management strategies to support 30 market locations, partnering with cross-functional teams to support reputation improvement initiatives

• Monitor online sentiment, SERP visibility, review trends and reputation risks across platforms including Google Reviews and other consumer review channels

• Leverage digital tools to identify trends, risks and opportunities and contribute insights and recommendations that improve sentiment, ratings and overall brand perception

• Storytelling & Content Support – Serve as an internal journalist by identifying and developing external storytelling opportunities across the organization

• Conduct interviews and gather information to develop feature stories, executive narratives and newsroom content

• Support ongoing brand narrative development for Progress Residential and BH

• Contribute content for owned channels, including newsroom and LinkedIn support as needed

• Process & Cross-Functional Coordination – Maintain PR policies, processes and standard operating procedures, ensuring communications activities align with established approval processes and brand standards

QUALIFICATIONS

• Bachelor’s degree in Public Relations, Communications, Journalism or related field

• 8+ years of experience in corporate communications, public relations or reputation management

• Strong experience supporting reactive media relations and online reputation management initiatives.

• Familiarity with reputation monitoring and media intelligence tools such as Meltwater, SEMrush, Cision, Muck Rack, Brandwatch or similar platforms

• Excellent writing, editing and research skills with strong attention to detail

• Experience coordinating agency partners and managing multiple projects simultaneously

• Ability to analyze data and trends to develop actionable recommendations

• Strong judgment and ability to manage sensitive or high-visibility issues professionally

• Experience working cross-functionally in a fast-moving corporate environment

• Corporate communications and reputation management experience strongly preferred

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.