Public Safety Telecommunicator II (Pst II) Full-Time

Job Title:

Public Safety Telecommunicator II (PST II) – Full-Time

Job Location:

Norfolk, MA

Job Category:

Other

Description

The Metacomet Emergency Communications Center (MECC) is currently seeking qualified applicants for the position of full-time Public Safety Telecommunicator II (PST II). MECC is a regional emergency communications center located in Norfolk, Massachusetts, providing emergency communications services for six member communities.

Our Public Safety Telecommunicators are trained to receive 911 emergency and non-emergency business calls and dispatch the appropriate police, fire, and EMS resources. This position requires the ability to receive and process multiple requests for information simultaneously while maintaining accuracy in a fast-paced environment. Telecommunicators are also responsible for monitoring multiple public safety radio channels and alarm monitoring systems.

MECC utilizes a progressive career development model that provides employees with opportunities to expand their knowledge, skills, and operational responsibilities through increasing levels of qualification.

This position is hired as a Public Safety Telecommunicator II (PST II). Employees hired into this position are expected to successfully complete all required training and become qualified in two (2) of the MECC's operational disciplines: Call Taking, Police Radio Operations, and Fire Radio Operations. Assignment to disciplines and training progression will be determined by MECC based on operational needs. Achieving and maintaining PST II qualification is a condition of continued employment.

Working under the direct supervision of a Shift Commander, Public Safety Telecommunicators receive emergency and non-emergency calls requesting police, fire, EMS, and other emergency services for participating communities. They determine the nature and location of emergencies, establish response priorities, dispatch the appropriate resources in accordance with established policies and procedures, maintain communications with field personnel, and accurately document all calls for service.

Essential Functions

• Receive emergency 911 and non-emergency business calls while courteously and efficiently obtaining all relevant information.
• Dispatch and communicate with police, fire, and EMS personnel in accordance with agency policies, procedures, and operational objectives.
• Evaluate incidents, determine the appropriate level of response, and direct information to the appropriate responders.
• Operate complex radio communications and emergency communications equipment.
• Maintain familiarity with the geography of the communities served.
• Understand and follow oral and written instructions.
• Interact with the public courteously, professionally, and effectively during stressful situations.
• Read and interpret laws, departmental policies, rules, and procedures.
• Utilize multiple computer systems simultaneously in a fast-paced environment.
• Remain calm and react appropriately during emergency situations.
• Complete accurate reports and documentation.
• Learn and maintain proficiency in departmental functions, practices, policies, and procedures.
• Communicate clearly using a well-modulated voice and proper diction.
• Establish and maintain effective working relationships with coworkers, partner agencies, and the public.
• Work a 24-hour, 7-day-per-week operation, including nights, weekends, holidays, and mandatory overtime as required.
• Sit at a dispatch console for extended periods while maintaining constant situational awareness.
• Perform other related duties as assigned.

Employment Qualifications

• High school diploma or GED.
• Preferred certifications include EMD, CPR, Next Generation 911, APCO Public Safety Telecommunicator I (PST I), and CJIS. Candidates not currently certified must successfully obtain all required certifications within two (2) months of hire.
• Must successfully complete all required training and achieve Public Safety Telecommunicator II (PST II) qualification by becoming certified in two (2) of the MECC's operational disciplines (Call Taking, Police Radio Operations, and Fire Radio Operations) within the timeframe established by MECC. Maintaining PST II qualification is a condition of continued employment.
• Successfully pass State, FBI, and MECC background investigations.

Pay during training: $27.45/hour, increasing to $28.84/hour upon successful completion of training.

For the current pay scale and health insurance information, please visit:

MECC currently offers an employee retention incentive program.

This job description does not constitute an employment agreement between the employer and employee and is subject to change at the discretion of the employer to meet operational needs.