Public Services Representative

Job Title: FL-DBPR-Doral-CTMH-Compliance Officer • Location: Doral, FL (Onsite) • Contract Duration: Contract until 06/30/2026 • Work Hours: Monday- Friday 8am- 5pm

CANDIDATE RESPONSIBILITIES:

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

CANDIDATE REQUIRED SKILLS:

• Communicate verbally and in writing appropriately
• Read and interrupt Florida statutes
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Commit to the project time line

• Get on a new career path
• Provide best-in-class customer service
• Set up of lounge area for opening and closing
• Ensure address and fix any customer
• Deliver client experience through service proposition
• Demonstrate a high level of customer service at all times
• Manage the service and renewal process for clients
• Assisting customers with problem resolution
• Educate on new Pet insurance products
• Contacting and communicating with customers to identify automotive service needs
• Disturb requests and telephone service requests
• Provide operational support for the Service Center
• Provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments
• Complete the ACS Days Operations Recap on a daily basis for the ACS night operation
• Work 2nd shift and provide operational support to ensure efficient and timely pick-up and delivery handling of customer materials and shipments
• Provide operational management and support to ensure efficient and timely pick-up and delivery of customer materials and shipments
• Handling all inbound service calls and managing appointments
• Provide positive customer service, including greetings, assistance with luggage and personal belongings
• Maintain composure when addressing stressful situations
• Articulate the client's product and service offerings