Public Works SME

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

The Solution Engineer for OpenGov’s Community Operations product serves as a senior technical advisor and strategic partner to local governments seeking to modernize resident-facing services, including permitting, licensing, inspections, code enforcement, GIS-enabled asset management, and public works operations. This role leads complex discovery engagements, and designs technical solutions that help public works departments modernize asset management, streamline operations, and improve service delivery.

Responsibilities:

• Conduct comprehensive technical discovery sessions with municipal stakeholders—including public works directors, engineers, planners, and IT teams—to identify challenges related to asset management, work order processes, infrastructure maintenance, and capital improvement planning.

• Design tailored solution proposals demonstrating how OpenGov’s platform supports public works operations through asset inventory and lifecycle management, preventative maintenance planning, service request tracking, and workflow automation for inspections and field operations.

• Deliver customized product demonstrations showcasing real-world public works use cases, including asset tracking, work order management, service delivery, and infrastructure planning.

• Translate complex public works and operational workflows into clear, scalable technical solutions aligned with municipal infrastructure needs.

• Build technical champions within public works, engineering, and operations teams by articulating how modern asset management and maintenance workflows improve efficiency, visibility, and accountability.

• Identify and recommend proof-of-concept opportunities focused on asset management, work order optimization, and operational efficiency.

• Contribute to RFP/RFQ technical responses with a focus on public works requirements, including asset lifecycle management, maintenance operations, and service delivery workflows.

• Partner closely with Professional Services to ensure a seamless transition from sales to deployment, particularly for public works implementations and operational configurations.

• Provide structured feedback to Product and R&D teams on public works functionality, including asset management scalability, work order workflows, maintenance operations, and overall platform usability.

Requirements and Preferred Experience

• Bachelor's degree or equivalent work experience required, preferably equivalent to or aligned with Public Administration, Civil Engineering, GIS, Accounting, Community Development, or Urban Planning

• 5+ years in asset/infrastructure management, GIS, or permitting, or ERP solutions.

• Strong ability to learn, understand, and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value

• Effective presentation and relationship-building skills across technical and non-technical audiences.

• Civic engagement experience is highly desirable

• Ability to travel up to 25% of the time

Compensation:

$140,000 - $150,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches.