QA Analyst
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Overview
Remote
On-site
Compensation
$24-$30/hour
Job Description
QA Analyst Pay Rate: $24.00 - $30.00 per hour Schedule: Monday through Friday Hours: 40 hours per week Assignment Duration: Approximately 16 months, with the potential for extension Position Summary We're seeking a detail-oriented Temporary QA Analyst to support our Customer Quality Management team. This role is responsible for evaluating customer interactions, identifying performance trends, and providing quality insights that support coaching, training, and process improvements. Responsibilities
- Evaluate customer interactions using established QA standards and scorecards.
- Review calls, cases, and documentation for accuracy, compliance, and customer experience.
- Identify trends, recurring issues, and opportunities for coaching and process improvement.
- Document QA findings and collaborate with supervisors and trainers.
- Participate in quality calibration sessions to ensure scoring consistency.
- Meet productivity goals while helping reduce QA backlogs.
- Assist with validating AI-generated quality monitoring results.
- Escalate compliance or customer-impact concerns as needed.
- Associates degree in Business, Information Technology, or a related field preferred. An equivalent combination of education and relevant experience will be considered
- Experience in customer service, contact center operations, quality assurance, utilities, billing, collections, or a related field preferred.
- Strong analytical, organizational, and communication skills.
- Excellent attention to detail and ability to apply standards consistently.
- Proficiency with Microsoft Office and customer service systems.
- Ability to work independently while collaborating with cross-functional teams.
- Experience with QA programs, coaching, or AI-assisted quality monitoring is a plus.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About QA Analyst Jobs at Burnett Specialists
What is the work location for this position at Burnett Specialists?
This job at Burnett Specialists is located in El Paso, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Burnett Specialists?
Candidates can expect a pay range of $24–$30 per hour for this role.
What employment applies to this position at Burnett Specialists?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Burnett Specialists?
You can apply for this role at Burnett Specialists either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.