QA Customer Operations Manager Gsam

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The QA Customer Operations Manager is responsible for driving Quality initiatives within Global Strategic Account customers to provide positive impact to the Cytiva organization. This includes enabling Customer satisfaction through timely and right first-time responses, metrics, goals and timelines requirements, as communicated by Corporate.

This position reports to the Sr Manager, QARA Global Strategic Accounts - Americas and is part of the Quality & Regulatory Affairs Multifunction General located at Cytiva Marlborough, MA; Westborough, MA or Logan, UT and will be an on-site role.

What You will do:

• Maintain frequent touchpoints with customer leaders (calls/emails) to drive continuous Quality improvements, ensure timely responses, and escalate critical issues per GSAM standard work.

• Collaborate closely with the Global Strategic Account Director (GSAD) to align Quality strategies with Commercial goals and maintain proactive communication.

• Partner with all stakeholders in the complaint‑handling process, supporting manufacturing sites to ensure alignment between customer expectations and Cytiva's responses.

• Prepare and deliver Quality insights for customer business reviews (Quarterly/Bi‑Annual/Annual), using complaint trends to identify product and process improvement opportunities.

• Review Quality business metrics and dashboards to ensure accuracy, compliance with corporate goals, understanding the customer satisfaction, and contribute proactively to the creation and execution of improvement action plans.

Who You are:

• Bachelor's degree or higher in Life Sciences, Quality, or a related technical discipline with experience in Quality or Regulatory functions within the biotech, pharmaceutical, or life‑sciences industry (5 or more years of experience).

• Proficiency with Quality Management Systems (QMS), including complaint‑handling platforms, metrics dashboards, and data/reporting tools, and experience preparing customer‑facing Quality reports.

• Prior customer‑facing experience with fluent English (written/verbal) supporting Quality or technical roles within the life‑sciences industry with

• Ability to support and collaborate with global teams and customers across multiple time zones, including adjusting working hours when necessary to accommodate meetings or critical business needs.

• Ability to travel up to 25%, including overnight travel, to customer sites and Cytiva manufacturing locations as required.

It would be a plus if you also possess previous experience in using Salesforce for customer account management and tracking Quality‑related interactions and/or experience using Veeva or similar electronic Quality Management Systems (eQMS) for complaint handling.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

The salary range for this role is $92,500.00 - $162,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and Retirement

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.