QA Engineer Contact Center / Telephony
Overview
Remote
On-site
Compensation
$50-$50/hour
Job Description
Job Title: QA Engineer – Contact Center / TelephonyLocation: Elk Grove, CA – OnsiteEmployment Type: W2 Contract OnlyRate: $50/hour W2 all-inclusiveKey Requirements:
- 3+ years of QA / Quality Engineering experience
- Experience testing Contact Center, Telephony, or CTI environments
- Experience with platforms such as Genesys, NICE, Five9, Avaya, Cisco, or comparable technologies
- Experience with Cyara or similar automated voice/channel testing tools
- Working knowledge of SIP, RTP, and VoIP fundamentals
- Experience with functional, integration, regression, end-to-end, exploratory, and UAT testing
- Test automation experience using Python, JavaScript, or comparable language
- Experience testing REST APIs and webhook integrations
- Knowledge of Git, SQL, application/service logs, and defect tracking
- Experience creating test plans, test cases, regression suites, and defect documentation
- Ability to manage multiple concurrent testing workstreams
- AI/ML feature testing, including routing, intent classification, summarization, or virtual agents
- Omnichannel testing across voice, chat, email, and task
- Platform migration / feature-parity testing
- Playwright, Selenium, pytest, Jenkins, or similar automation frameworks
- Splunk, Grafana, Datadog, or comparable observability tools
- Performance/load testing and ITIL/ITSM experience
sania@applabsystems.com
4365 Route 1 South,Suite 105Princeton, NJ 08540www.applabsystems.comAutomate your job search with Sonara.
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FAQs About QA Engineer Contact Center / Telephony Jobs at Applab Systems Inc
What is the work location for this position at Applab Systems Inc?
This job at Applab Systems Inc is located in Elk Grove, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Applab Systems Inc?
Candidates can expect a pay range of $50–$50 per hour for this role.
What employment applies to this position at Applab Systems Inc?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Applab Systems Inc?
You can apply for this role at Applab Systems Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.