QA Manager

Title: QA ManagerLocation: Middletown, PA - HybridDuration: 12 MonthsNote: Hybrid work environment is expected to be one week per month on-site in Middletown PA as scheduled, and for additional in-person meetings, work sessions, planned implementations, or system issues as needed.Job Description of DutiesDuring the period, the selected candidate will perform the following duties:

• Lead and oversee enterprise-wide Quality Management (QM) activities across multiple IT projects, programs, and applications, ensuring consistent quality standards and successful delivery.
• Assess current QA/QM practices and recommend a proportionate future operating model, including reusable standards, roles, workflows, and a realistic improvement roadmap.
• Develop, implement, and enforce enterprise Quality Assurance and Quality Control processes, methodologies, best practices, and quality gates throughout the Software Development Life Cycle (SDLC).
• Lead, coach, and develop QM staff with varying experience levels; involve them in improvement decisions, establish clear accountability, and support adoptions of new working practices.
• Define QM involvement and testing ownership for large enterprise projects, smaller functional efforts, and operational support changes, including when QM executes testing and when delivery teams or vendors execute testing under QM oversight.
• Provide hands-on technical leadership in test strategy, planning, design, execution, defect management, requirements-to-test traceability, and release readiness assessments. Directly support testing where risk, skills, and capacity justify it.
• Guide Quality Management governance and support for enterprise transformation initiatives, business critical and business critical applications.
• Review third party test strategies, plans, execution results, deliverables, and contractual quality commitments to ensure compliance with PTC standards.
• Identify and pilot practical test automation opportunities, prioritizing repeatable regression and high-value manual works, with clear ownership for script maintenance.
• Evaluate targeted use of AI-assisted testing and documentation automation, with human review, traceability, information security, and measurable benefits.
• Use Azure DevOps (ADO) and available reporting tools to establish a manageable baseline of test coverage, defects, delivery risk capacity, and improvement outcomes.
• Identify, assess, communicate, and escalate quality risks, testing constraints, resource challenges, and delivery issues, recommending appropriate corrective actions.
• Simplify and improve test strategies, plans, requirements traceability, evidence, RACI assignments, and readiness reporting so documentation supports decisions without unnecessary overhead.
• Promote risk-based testing, early quality involvement, root cause analysis, and production-defect feedback to strengthen regression coverage and reduce recurring issues.
• Collaborate with project managers, PMO, Development, Business Enterprise Architecture, vendors, and Managed Services teams to agree on practical testing boundaries, priorities, and accountability.
• Oversee testing resource planning, workload management, capacity forecasting, and staffing needs to support project priorities and improve team effectiveness.
• Support the transition of completed projects into operational support by defining testing handoff requirements, automation maintenance responsibilities, and ongoing quality governance.
• Drive continuous improvement initiatives to standardize processes, eliminate inefficiencies, reduce testing costs, improve automation adoption, and strengthen overall software delivery quality.
• Communicate clear, concise quality risks, progress, recommendaitns, and trafeofffs t technical and nontechnical stakeholders and leadership.
• Ensure compliance with PTC Quality Management processes, PMO guidelines, organizational policies, and applicable governance requirements.

Desired SkillsetThe ideal candidate is a seasoned QA/QM leader with substantial practical testing experience and a record of improving established teams and deliver processes. Demonstrated leadership, technical credibility, sound judgement, and ability to produce measurable improvements are essential; experience with every testing specialty or named platform is not required. Essential qualifications include:

• Experience piloting AI-assisted testing, automation, quality analytics, or CI/CD integration.
• Proven leadership of QA functions across multiple initiatives, with successful examples of practical process improvement and change adoption.
• Hands-on experience with test strategy, test design, test execution, defect management, requirements traceability, risk-based coverage, and release-readiness decisions.
• Demonstrated ability to coach, manage, and develop staff, build trust, clarify accountabiity, and lead change collaboratively.
• Strong working knowledge of SDLC, STLC, Agile, Scrum, Waterfall, hybrid delivery methodologies, with the ability to tailor QA involvement to deliery risk and work type.
• Experience supporting complex enterprise application projects, integrations, or comparative multi-team initiatives.
• Experience managing competing priorities, staff capacity, work allocation, and realistic improvement plans.
• Working proficiency of Microsoft Azure DevOps (ADO) testing workflows, traceability, defects, and reporting.
• Understanding of automation frameworks, CI/CD practices, accessibility testing, performance testing, and emerging AI-assisted testing capabilities.
• Strong analytical judgement, root-cause problem-solving, organizational, stakeholder management, and decision-making skills.
• Effective communication with technical teams, business partners, vendors, and leadership; ability to explain testing risks and tradeoffs early.
• Ability to independently manage competing priorities, drive organizational change, and deliver measurable process improvements in a fast-paced enterprise environment with a clear transition plan.

Additional beneficial skills include experience with the following:

• Experience assessing testing maturity or establishing fit-for-purpose shared QA practices.
• Familiarity with TMMi, CMMI, or other quality frameworks
• Experience implementing continuous testing or advanced risk-based test management.
• Experience with SAP, ServiceNow, or other large enterprise applications.
• Experience with Tricentis TOSCA, ServiceNow Automated Test Framework (ATF), Browser Stack, and/or performance testing tools.
• AI-assisted testing, quality analytics, and CI/CD integration
• ServiceNow ITSM and Managed Services Provider (MSP) coordination
• Cloud-based enterprise applications, Microsoft Dynamics, ArcGIS, OnBase, and SmartDocs
• Microsoft Teams, SharePoint, and Power BI
• PMP, ISTQB Advanced Test Management, CSM, ITIL, or Lean Six Sigma certifications