QA/QC Program Manager

LotusWorks is an Engineering Services provider specializing in managing Commissioning, Construction Services, Calibration, Operations & Maintenance scopes of work within global manufacturing facilities. LotusWorks operates globally across EMEA and North America partnering with the world's leading manufacturers across the Semiconductor, Pharmaceutical & Biologics, Medical Device and Data Centre sectors. Our team of Engineering and Technical professionals is immersed in cutting-edge technologies and innovations. LotusWorks is committed to a diverse and inclusive workplace, integral to our people-first approach. 

We are seeking an experienced QA/QC Program Manager to lead quality assurance and quality control operations supporting semiconductor facility construction, commissioning, and qualification projects. This role is responsible for developing and implementing comprehensive QA/QC programs, managing a team of inspectors, and ensuring all process mechanical installations meet rigorous industry and project-specific quality standards. The ideal candidate brings deep expertise in semiconductor utility systems, a collaborative leadership style, a safety mindset, and a commitment to building strong relationships with their team and project stakeholders.

Responsibilities:

QA/QC Program Development & Oversight

• Develop, implement, and continuously improve project-specific QA/QC plans, policies, procedures, and inspection checklists aligned with owner specifications and industry standards.
• Establish quality benchmarks, acceptance criteria, and performance metrics for all construction and commissioning activities.
• Manage document control processes for quality records including inspection reports, non-conformance reports (NCRs), corrective action requests (CARs), and recorded issues.
• Lead root cause analysis investigations and drive corrective and preventive action (CAPA) implementation.
• Conduct regular program audits to verify compliance with project quality requirements and regulatory standards.

Team Leadership & People Development

• Recruit, onboard, mentor, and manage a team of QA/QC inspectors across multiple project sites.
• Establish clear expectations, provide regular performance feedback, and create professional development plans for each team member.
• Foster a culture of accountability, continuous learning, continuous improvement and open communication within the QA/QC team.
• Maintain consistent and meaningful contact with employees through regular one-on-ones, team meetings, and site visits.
• Advocate for team resources, training, and career growth opportunities with senior leadership.

Process Mechanical Quality Assurance

• Oversee QA/QC activities for process mechanical installations including piping, welding, pressure testing, and system integration.
• Ensure compliance with applicable codes, standards, and specifications (ASME, SEMI, AWS, and project-specific requirements).
• Review and approve Inspection and Test Plans (ITPs), project quality related specifications, welding procedure specifications (WPS), and procedure qualification records (PQR).

System Qualification & Commissioning Support

• Provide quality oversight during qualification and commissioning of the following semiconductor facility systems:
• Bulk Gas Systems — piping purity testing & qualification, compliance, and system certification.
• Specialty (Spec) Gas Systems — piping purity testing & qualification, compliance, and system certification.
• Process Waste Systems — chemical drain, exhaust, and waste treatment system verification.
• Mechanical Piping — utility piping installation quality and testing.
• Analytical Testing — development of associated quality programs, oversight of purity qualification testing.
• Coordinate reviews of turnover documentation for system handoff.

Stakeholder Coordination & Communication

• Serve as the primary quality point of contact for associated system owners.
• Participate in project planning meetings, schedule reviews, and progress reporting to ensure quality milestones are tracked and met.
• Build and maintain strong working relationships with all project stakeholders through proactive, transparent communication.

• Any other duties or responsibilities that may be assigned to you in your role. 

Skills Required:

• Minimum of 8–10 years of progressive QA/QC experience in semiconductor, pharmaceutical, or high-purity industrial construction environments.
• Proven track record of developing and implementing QA/QC plans, policies, and procedures from program inception through project closeout.
• Demonstrated experience managing, coaching, and developing a team of QA/QC inspectors across multiple concurrent projects or sites.
• Strong working knowledge of process mechanical installations and associated quality specifications, codes, and standards.
• Direct experience with qualification and commissioning of bulk gas, specialty gas, process waste, mechanical piping, Ultra Pure Water and analytical testing systems in semiconductor facilities.
• Proficiency in quality management software, document control systems, and Microsoft Office Suite.

Preferred

• Working knowledge of SEMI standards, ASME B31.3, and AWS D18.1/D18.2.
• Experience with semiconductor facility construction for leading chip manufacturers (e.g., Intel, TSMC, Samsung, Micron).
• Familiarity with commissioning management platforms and digital quality tools.

Education / Licenses / Certifications

• Bachelor’s degree in Engineering, Construction Management, Quality Management, or a related field
• Professional certifications such as ASQ Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or equivalent.
• OSHA 30-Hour Construction Safety certification.
• Proof of education, licenses, and certifications will be required where applicable

Benefits:

• Medical, Dental and Vision Insurance
• Life, Short-Term, Long-Term Disability Insurance
• Training and Education Assistance
• 401k Retirement Plan
• Extra Annual Leave with Years of Service
• Maternity/Paternity Leave
• Recognition Rewards