QC Supervisor

Our Mission

Prose is truly custom hair and skin care made-to-order-just for you. Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results.

At the heart of Prose's success is Singular, its proprietary AI-powered beauty-tech platform, which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment.

We're a company that wants to change beauty practices, so we're changing the way beauty companies practice. As a certified B Corporation, a Public Benefit Corporation and Climate Neutral, we're proving that good business is always sustainable. With Prose, there's nothing sacrificed to bring you great products-not trees, materials, wages, or performance.

Prose & Singular in Numbers

• Founded in 2017, with hubs in Paris, New York, and Los Angeles

• 10M+ consultations completed

• 2M customers and 350K active subscribers

• 21M custom products made, with 1M+ unique formulas

• 350+ team members across disciplines

• $600M+ in lifetime sales, with $165M+ revenue in 2024

• Profitable since 2024

Discover our Company Culture on Welcome to the Jungle here

Discover our Company Mission & Vision in video here

Position Summary

Prose is searching for a QC Supervisor who will ensure all products manufactured meet Prose's quality standards and is responsible for overseeing the team's daily operations, ensuring productivity, and implementing company policies. The QC Supervisor will uphold quality standards by applying inspection processes throughout the full manufacturing process to ensure that specifications are being met.

The schedule for this role is Monday to Friday 7 AM to 3:30 PM.

Key Responsibilities

• Team Leadership: Mentor and develop lab techs, providing training on GMP, documentation and data integrity. Build a culture of accountability and continuous learning

• Micro Lab testing and reporting

• Spearheaded microbiology lab operations, ensuring compliance with ISO, FDA guidelines and internal policies/SOP's.

• Sample and test bulk bases, RMs, complexes, finished goods and all other applicable samples for micro (USP 61 & USP 62)

• Maintain the micro logbooks and trackers

• Clean and ensure Good Laboratory Practices

• Ensure the sample information in the micro system is entered accurately

• Media preparation and autoclave use, including operation, media quality checks and documentation of sterilization logs

• Perform lab out-of-specification investigation and write lab reports

• Perform routine environmental monitoring (air, surface, and personnel) to ensure compliance with microbiological standards

• Maintain and calibrate lab equipment (e.g., incubators, autoclaves, pipettes), and ensure calibration records are up to date

• Work in compliance with GMP, GLP, and internal quality systems to always ensure audit-readiness

• Perform regular quality assessments on all incoming components, packaging, and labeling

• Perform regular quality assessments on all incoming materials from vendors, finished products from automation and outgoing products ready for shipment

• Physical and Chemical testing including the use of pH meter, viscosity meter, SpG meter and Water Quality meter to test and verify product specifications for release or for in-process testing requirements

• Non-conformance and Deviation initiations in QT9

• Participation in root cause investigations and support development and follow-up CAPAs related to micro & QC failures or deviations

• Reject products and materials that fail to meet quality expectations

• Read SOPs, plans, and specifications to understand the requirements of products and services

• Assist with drafting, reviewing, and revising SOPs, Work Instructions and lab forms as needed

• Document inspection outcomes by completing detailed reports and performance records

• Enter results into designated QA systems, ensuring data integrity and accuracy

• Communicate and resolve quality-related issues in a timely manner

• Support onboarding and training of new lab staff or temps when needed

• Follow all lab safety protocols and wear appropriate PPE during microbiological work

• Operational oversight, manage team's daily workflow, adjust schedules to meet production needs and ensure compliance with procedures

• Work cross-functionally with production, engineering, warehouse, R&D, supply planning and Yates manufacturing site

• Manage QC team performance, PTO requests and timesheet approvals

• Maintain QC & Micro lab supplies, perform monthly inventory counts & ordering

• Support continuous improvement in quality control processes and support regulatory inspections as needed

• Act as the primary communication link between staff and upper management

• Ability to walk, stand and bend for extended periods of time

• Ability to lift to 50lbs

Key Qualifications

• 2-3 years of experience in a team lead, supervisor, or similar role

• Hands-on experience with microbial testing USP 61 and 62

• Documentation & Auditing

• GMP & GLP experience

• Excellent knowledge of MS Office

• Attention to detail and organizational skills

• Ability to work in fast paced environment to meet the deadlines

• Good math and technical skills

• Strong understanding of quality control standards and testing techniques

• Always apply safe work habits

Perks & Benefits

Prose fosters inclusivity, learning, and diversity within our teams and workplace. Just as we celebrate unique beauty, every team member is encouraged to show up as their full self. In addition to creating an environment where all individuals feel welcome, we offer benefits that include:

• A competitive and flexible PTO policy

• Competitive compensation package

• Company sponsored health care plan (medical, dental and vision plans)

• 401k + matching

• FSA and commuter benefits

• Snacks and vending machine available on site

In the New York Area, the anticipated base salary range for this role is $70,000 to $75,000 annually (+10% discretionary bonus and equity). Actual compensation will be commensurate with experience, qualifications, knowledge, and skills. This role will be an on-site position based out of our Industry City, Brooklyn office and the expectation is that this person will be in the office 5 days per week.

Prose Values

Intentional Inclusivity

• We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community.

• We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another's perspective. It's a key ingredient to our innovation.

Connected Collaboration

• Our strength as a group will outlast our efforts as individual contributors. With offices across countries, staying inventive and agile deepens our clear vision and consistent communication.

• We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.

Driven, Together

• We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead.

• We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth, making space for new ideas to emerge.

Humanity Always

• We assume good intentions in every interaction, keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious benevolence, authenticity and fellowship.

• We operate with the intention of preserving resources, creating an environment we can all live in - for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.