QSight Supply Chain Operations Lead

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

• 140+ years serving healthcare

• Over 14,000 teammates worldwide

• Serving healthcare partners in 80 countries

• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

• 40+ distribution centers

• Portfolio of 300 propriety and branded product offerings

• 1,000 branded medical product suppliers

• 4,000 healthcare partners served

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.

• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.

• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

REQUIRED: Onsite in Durham, NC

Position SummaryThe QSight  Supply Chain Operations Lead will report to the QSight Hospital Operations Manager. This teammate will partner with the QSight Hospital Operations Manager and is responsible for the QSight program throughout the hospital. This teammate will help develop the strategic business plan and tactics necessary for Owens & Minor to manage and optimize supply chain throughout the hospital. This role is responsible for managing the QSight perpetual, RFID, and Kanban modules within QSight.  These services may include advanced logistics services, inventory management services, or technology services that include the management of O&M teammates to help support these services. The QSight Supply Chain Operations Lead will engage regularly with the team and collaborate with their customers for the areas they service through established and agreed upon key performance indicators. The QSight Supply Chain Operations Lead will manage the engagement to meet expectations that have been established in contracts, engagement plans, and general business expectations set by customers. 

QSight Supply Chain Operations Lead manages activities of a team that range from routine to moderately complex and coordinates work activities with other supervisors. Typically, this teammate does not spend more than 20% of time performing the same work as those supervised. This teammate would usually have one or more of the following responsibilities: hiring, firing, performance appraisals, and/or pay reviews.  This teammate schedules the time of these resources to meet the needs of the  customersand collaborates with the QSight Hospital Operations Manager to ensure that projects are staffed professionally and that resources maximized to ensure customer success.  The QSight Supply Chain Operations Lead interfaces heavily with customers, including hospital executives. They collaborate with QSight Hospital Operations Manager, Area Sales Managers, and other O&M teammates to provide exceptional customer service and deliver on customer expectations by ensuring optimal performance of O&M's supply chain and logistics offerings.

Core Responsibilities

    Excellence in Customer Service with the goal of exceeding customer expectations by anticipating their needs.Creates an environment of inclusion that adheres to the O&M Culture while practicing the IDEAL values; Integrity, Development, Excellence, Accountability and Listening.

    Reports to assigned accounts on a daily basis, following a schedule mutually agreed upon with teammate’s Manager.Manages team of Analysts that will be responsible for said departments.

    Advises on PAR levels, prebuilds vs. on-demand, and component inventory forecasting including hospital schedule (holiday inventory, etc.).Performs data analysis to report out cost savings opportunities.

    Helps manage MBR, QBR’s and ABR’s for departments assigned.Advises the account on PAR levels of components stocked at thecustomer.

    Physically alters PAR levels on devices purchased by the customer through different supply chains (i.e., distribution, or other vendors). Assists in clinical and supply chain training of QSight.

    Advises the account on items to add/change/remove from their preference cards.Works with suppliers, vendors, and customer to onboard new product, make product changes, update contracts, etc. 

    Manages par level replenishment components specific to OR procedures.Perform monthly cycle counts to endure inventory accuracy.

    Performs additional duties as directed.EDUCATION & EXPERIENCEAssociate’s/bachelor’s degree preferred, preferably in healthcare or a related disciplinary area.

    3 or more years of work experience in healthcare surgical services and/or logistics materials management and/or project management required.Experience in LEAN or project/organizational management methodology preferred.

    Any equivalent combination of education and experience to meet the above requirements.KNOWLEDGE, SKILLS, & ABILITIESKnowledge of surgical procedures

    Knowledge of functionality of and the nuances between different brands of surgical devicesKnowledge of clinical etiquette/processes

    Ability to work with clinical coordinators (i.e., service leaders) to specify supply and device requirements by surgical procedure and surgeonAbility to learn/utilize appropriate systems (QSight, Microsoft Word, Microsoft Excel, hospital management systems)Ability to discern errors within complex and detailed work

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.