Quality And Safety Specialist - Quality Improvement

This is a union eligible position.

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Within this mission, the Quality Improvement Department plays a central role in strengthening the effectiveness, safety, and consistency of care across all programs. The department partners with teams across HealthRIGHT 360 to monitor outcomes, ensure compliance with regulatory and funder requirements, and identify opportunities to improve and streamline care delivery. Through data-informed practices and continuous quality improvement, the team fosters a culture of accountability, learning, and excellence.

As California's behavioral health landscape grows more complex and outcomes-driven, the Quality & Safety Specialist plays a key role in advancing high-reliability care across services. Partnering with Quality Improvement leadership, this role supports performance improvement, compliance, and safety initiatives by monitoring KPIs, identifying risks, and coordinating process improvements. Through cross-functional collaboration and clear reporting, the Specialist helps align programs with organizational goals while strengthening care quality and safety.

Reliable transportation is required, as occasional travel between program sites or facilities may be necessary depending on project needs.

KEY RESPONSIBILITIES

Quality Improvement & Safety (45%)

Partner with the VP of Quality Improvement and Quality & Safety Managers to support performance improvement and compliance initiatives across programs.

Develop, implement, and monitor key performance indicators (KPIs) and dashboards to support measurement-informed care.

Identify risks and opportunities for improvement in clinical quality and safety, and collaborate with program leaders to design and implement process controls and mitigation strategies.

Support health and safety program activities, including performance improvement efforts and compliance with regulatory requirements.

Provide subject matter expertise in quality improvement and safety, promoting the standardization of processes across programs and sites.

Administrative & Operations (40%)

Develop and maintain project plans, timelines, and artifacts; apply project management methodologies to ensure timely completion of deliverables.

Coordinate and support quality and safety initiatives across residential, outpatient, and community-based programs.

Serve as a key operational support to Quality and Safety leadership, ensuring alignment of priorities and execution of initiatives.

Facilitate effective communication across cross-functional teams to align quality, safety, and compliance objectives with organizational goals.

Collaborate with stakeholders across HealthRIGHT 360 to advance projects and meet program objectives.

Serve as recorder for committees and workgroups; maintain documentation, track action items, and ensure progress on corrective action plans related to sentinel events and complaints.

Partner with Quality Improvement Managers and Compliance to maintain and oversee the policy and procedure library (Zavanta).

Ensure timely and accurate completion of reporting requirements for internal and external stakeholders.

Data Analysis & Reporting (15%)

Conduct data analysis and develop dashboards to track KPIs and support performance improvement initiatives.

Prepare presentations, reports, and meeting materials to inform quality improvement and strategic decision-making.

Translate data insights into clear, actionable recommendations that drive program and organizational improvements.

And perform other duties as assigned.

QUALIFICATIONS

Credentials

Bachelor's degree in public health, health administration, data analytics, or a related field (Master's preferred).

Valid licensure from the California Board of Behavioral Sciences as an LMFT, LPCC, LCSW.

Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Valid California Driver's License and access to registered and insured transportation.

Experience

2+ years of experience in quality improvement, healthcare, or behavioral health.

Demonstrated experience and commitment to continuous learning and professional development.

Experience with performance improvement methodologies (e.g. PDSA, Lean, Six Sigma) preferred.

Experience with data analysis tools and dashboard development preferred.