Quality Assurance Analyst
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Overview
Job Description
A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions enhancing road safety, improving productivity, and reducing environmental impact. EROAD's mission is to deliver intelligence you can trust, for a better world tomorrow.
What We're Looking For
The Quality Officer - Hardware & Fleet Integration plays a mission-critical role at the intersection of hardware execution, software performance, and customer trust.
This role ensures that every vehicle installation meets defined standards of Fit, Form, and Function before it is accepted as complete, activated on the platform, and recognised as revenue.
The Quality Officer is the final quality authority between a technician leaving site and a customer experiencing value, ensuring installations are completed correctly and produce clean, reliable data from day one.
Job Responsibilities
- Achieve ≥98% post-sign-off installation accuracy within 30 days
- Reduce time-to-sign-off to ≤48 hours within 6 months
- Improve First-Time Fix Rate by 10-15% within 12 months
- Complete 100% of assigned audits without delaying onboarding
- Establish a live Quality Dashboard within 90 days
- Conduct Fit, Form & Function installation audits
- Validate telemetry, configuration, firmware, and power stability
- Compile Proof of Install documentation
- Authorise or reject activation based on quality standards
- Provide structured feedback and identify systemic issues
- Maintain audit records and quality reporting
Job Qualifications
- Strong analytical and problem-solving skills
- High attention to detail
- Ability to interpret technical data
- Clear written communication
- Experience in telematics, IoT, or hardware-enabled SaaS preferred
Why You'll Love Working at EROAD
EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we're represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
At EROAD, we value diversity and are proud to be a multicultural organisation. We invest in our people through comprehensive medical coverage, unlimited sick leave, employee recognition programs, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life.
Join EROAD and be part of a purpose-driven organisation that's shaping the future of connected transport - we can't wait to hear from you.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
