Quality Assurance & Compliance Analyst

Basic Function: Ada S. McKinley Behavioral Health & Clinical Services (BHCS) Program is seeking a dedicated and detail-oriented Quality and Compliance Coordinator for our BHCS program. This role is crucial in ensuring that our services meet the highest standards of quality and compliance. The ideal candidate will possess a minimum of a bachelor’s degree and demonstrate strong skills in Microsoft Office, customer service, and data analysis. This position requires a fast learner who is adaptable and willing to travel between various sites in the surrounding communities in Chicago. The Quality and Compliance Coordinator will work closely with the Training Coordinator and Quality Assurance Manager and will be responsible for supporting grievances, assisting with staff productivity, and addressing any performance deficits for ongoing professional development.

Reporting Relationship:

Reports To: Quality Assurance Supervisor, Quality Assurance Manager

Supervises (Position Title): n/a

Principal Duties/Responsibilities:

Quality Assurance:

• Monitor and evaluate program compliance with regulatory standards and internal policies.
• Conduct regular audits and assessments to ensure quality of care and adherence to best       
• Familiarity with Medicaid Rules 132, 140, and 141
• Detailed audit analysis to determine fulfillment of note documentation(s)
• Perform ad hoc duties

Data Analysis:

• Collect, analyze, and interpret data related to program performance and quality metrics.
• Prepare detailed reports and presentations to communicate findings to management and staff.

Training Coordination:

• Collaborate with the Training Coordinator to identify training needs based on compliance and quality metrics.
• Assist in the development and implementation of training programs aimed at improving staff performance and service delivery.

Grievance Support:

• Assist in the management and resolution of client and staff grievances, ensuring timely and appropriate follow-up.
• Maintain accurate records of grievances and actions taken.

Staff Productivity:

• Monitor staff performance and productivity metrics, identifying areas for improvement.
• Provide recommendations and support to managers in addressing performance deficits.

Communication:

• Serve as a liaison between various teams and management to ensure effective communication and coordination of quality and compliance initiatives.
• Facilitate meetings and training sessions as needed to promote a culture of quality and compliance.

Site Visits:

• Travel to various program sites to conduct audits, training, and support staff as necessary.
• Build strong working relationships with site teams to foster a collaborative approach to quality improvement.

Qualifications:

Education:

• Bachelor’s degree in a relevant field (e.g., Social Work, Psychology, Public Health, Business Administration).
• 1 year of quality assurance and analytic experience .

Skills and Experience:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong customer service skills with a focus on client and staff engagement.
• Experience in data analysis and reporting.
• Ability to learn quickly and adapt to changing environments.
• Strong organizational and multitasking skills.
• Deep knowledge of quality assurance terminology, methods, and tools.

Interpersonal Skills:

• Excellent verbal and written communication skills.
• Ability to work collaboratively with diverse teams and manage relationships effectively.
• Demonstrated problem-solving abilities and a proactive approach to challenges.

Travel Requirements:

• Ability and willingness to travel between various program sites as required.
• This position requires the use of a personal auto, valid driver’s license and motor vehicle report acceptable to the agency’s broker and verification of insurance.

Clearance Requirements:

• This position also calls for an individual who has been cleared by the State of Illinois based upon a prior history of child abuse/neglect. In addition, the individual must clear a personal background review, fingerprinting, and criminal check.

Compensation

$60,000-65,000 annually and $3,000 sign on bonus.

Benefits

• Paid vacation
• Paid Sick Time
• 12 Paid Holidays
• Medical
• Dental
• Vision
• 403(b) Plan  
• Life Insurance
• Long-term & short-term disability
• Employee assistance program (EAP)
• Family medical leave
• Tuition reimbursement

Mental/Physical Demands: Ability to conceptualize and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Environmental Conditions: The noise level in the work environment is usually moderate.  Duties are performed in a typical office environment.  No unusual or adverse working conditions exist.

This description documents the general contents and requirements of the job.  It is not to be construed as an exhausted statement of duties, responsibilities, or requirements.  The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.