Quality Assurance Call Monitor

OnPoint CX Solutions LLCHenderson, NV

$12+ / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$12+/hour

Benefits

Career Development

Job Description

OnPoint CX Solutions is hiring a Quality Control Monitor to join our call center team in Henderson, NV. This role is responsible for listening to agent calls, reviewing sales interactions, and ensuring company policies and procedures are followed.This is a great opportunity for someone who is detail-oriented, organized, and comfortable working with multiple systems while monitoring call activity.If you have strong listening skills, enjoy analyzing performance, and want to help improve call quality and compliance, we encourage you to apply.Pay & Schedule

$12.00 per hour
Performance bonuses based on KPI metrics
Weekly pay
Typical schedule: Monday–Friday approximately 6:00 AM – 2:30 PM (hours may vary)
In-office, full time position – Henderson, NV

Job Responsibilities

Monitor and review recorded and live agent calls, including sales calls
Ensure agents are following company policies, scripts, and procedures
Identify and document quality issues and compliance outpoints
Prepare clear and accurate quality reports
Provide feedback to supervisors regarding agent performance
Coordinate with leadership on areas where agents need coaching or correction
Maintain detailed records of call monitoring and quality scores

Requirements

Strong attention to detail and listening skills
Ability to multi-task and manage multiple applications/screens simultaneously
Strong computer skills
Strong written communication for reporting and documentation
Ability to work in a fast-paced call center environment
Reliable and professional work ethic
Prior call center, QA, or sales experience is helpful but not required

What We Offer

Weekly pay
Bonus opportunities based on performance
Stable in-office work environment
Opportunity to grow within the company
Supportive and team-oriented workplace

About OnPoint CX SolutionsOnPoint CX Solutions is a business process outsourcing (BPO) company that provides call center sales, customer care, and support services for clients in the energy sector. Our team plays an important role in ensuring customers receive clear and compliant information during every interaction.If you are detail-oriented, organized, and comfortable working with call recordings and multiple systems, apply today. Positions are filled quickly.

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FAQs About Quality Assurance Call Monitor Jobs at OnPoint CX Solutions LLC

What is the work location for this position at OnPoint CX Solutions LLC?

This job at OnPoint CX Solutions LLC is located in Henderson, NV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at OnPoint CX Solutions LLC?

Candidates can expect a pay range of $12 (per hour).

What employment applies to this position at OnPoint CX Solutions LLC?

OnPoint CX Solutions LLC lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at OnPoint CX Solutions LLC?

OnPoint CX Solutions LLC is looking for a candidate with "Senior-level" experience level.

What benefits are offered by OnPoint CX Solutions LLC for this role?

OnPoint CX Solutions LLC offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at OnPoint CX Solutions LLC?

You can apply for this role at OnPoint CX Solutions LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.