Quality Assurance Clerk - Dallas, TX
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$20+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Professional Civil Process (PCP) is looking for a Quality Assurance Clerk – a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our Server Operations Team.
About PCP:
- PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
- We’ve been serving the legal community for over forty years.
- PCP currently handles over 140,000 services of process documents annually.
- Our corporate headquarters is in Spicewood, Texas, with an office opening near Dallas, TX.
- PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).
About the position:
Quality Assurance Clerk:
- Monitor the quality of service of process reports in the regions assigned
- Print service documents and prepare route for process servers
- Answers incoming calls from process servers and agents
- Answers incoming calls from customers calling A-Plus Delivery
- Input service of process data information into computer system
- Check and complete emails and voicemails in a timely manner
- Perform other tasks assigned
Requirements
About you:
- High school diploma or equivalent
- 1-2 years of office experience
- Basic computer skills
- Highly developed sense of integrity and commitment to customer satisfaction
- Has “thick skin” and is able to handle complaints and unpleasant calls
- Has a pleasant, patient and friendly attitude
- Strong decision making and analytical abilities
- Accuracy in grammar and spelling
- Able to understand and follow instructions
- Excellent interpersonal and communication skills
- Organization skills
- Flawless attendance
- Commitment to team results; a team player
Benefits
Compensation, Hours, and Benefits:
- Full Time- Flexible hours- 40 hour weeks
- Staring rate - $20/hour
- Dental/Vision plan - available immediately upon hire
- MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service
- Paid Time Off (PTO) - after six (6) months of service
- Holiday Pay - after six (6) months of service
- 401k savings plan with company matching - after one (1) year of service
- Casual work environment
Automate your job search with Sonara.
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FAQs About Quality Assurance Clerk - Dallas, TX Jobs at Professional Civil Process
What is the work location for this position at Professional Civil Process?
This job at Professional Civil Process is located in Duncanville, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Professional Civil Process?
Candidates can expect a pay range of $20 (per hour).
What employment applies to this position at Professional Civil Process?
Professional Civil Process lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at Professional Civil Process?
Professional Civil Process is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Professional Civil Process for this role?
Professional Civil Process offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Professional Civil Process?
You can apply for this role at Professional Civil Process either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.