Quality Assurance Coordinator, Cold Chain

Position Responsibilities may include, but not limited to

• Support Mom’s Meals compliance with FSMA Sanitary Transportation.
• Conduct internal audits to assess compliance, identify gaps, and implement corrective actions
• Develop and deliver food safety training programs to employees at all levels, fostering a culture of food safety excellence
• Work cross-functionally with operations, logistics, and supply chain to enhance food safety initiatives
• Collaborate with Logistics and Tech Services teams to qualify new cold chain sites and aid in resolution of nonconformities
• Organize and report on audit assessments and recommend an action plan to understand the impact of the assessment gaps
• Assist in analyzing complaint data and temperature data as it relates to finished products and storage sites to identify trends and opportunities with products and vendors to drive continuous improvement
• Lead and support root cause problem solving tools for investigating complaints for safety and quality compliance issues
• Assure programs, policies and procedures are compliant and kept current
• Trend food safety data to identify patterns, risks, and opportunities for improvement
• Assist Technical Services Management with data reporting activities such as Key Performance Indicators/Dashboards
• Assist Technical Services with special projects as needed

Required Skills and Experience

• Bachelor’s degree in Science or at least 3 years’ minimum experience working in the food industry environment with quality systems
• Understanding of HACCP food hazards such as microbiological, chemical, and physical
• Familiar with FSMA Sanitary Transportation
• Experience with Electronic Quality Management Systems
• GFSI schema training desired (SQF, BRC, etc.)
• Strong initiative and ability to work as part of a team
• Strong verbal communication skills
• Effective interpersonal skills
• Proficient writing skills (proofreading, grammar)
• Reliable problem solver with strong project management skills 
• Ability to handle multiple projects simultaneously without compromising quality in a fast-paced environment
• Excellent organizational skills
• Ability to work autonomously to conduct audits as needed
• Must be able to demonstrate proficiency with computer software applications such as Microsoft Excel and Microsoft Office.

Preferred Skills and Experience

• Experience in a food storage facility
• Familiar with FDA and USDA regulations
• Quality management system or customer relationship management program experience

Physical Requirements

• Regularly required to use hands to feel, grab, or operate objects, tools, and controls while reaching with hands and arms
• Frequently required to stand, communicate, and listen
• Occasionally required to walk, stoop, kneel or crouch
• Occasionally lift and/or move up to 50 pounds
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
• Able to perform repetitive movements
• Able to work in variable temperatures (cold/hot)