Quality Assurance Manager
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Overview
Remote
On-site
Compensation
$60,000-$70,000/year
Job Description
We are seeking a highly accountable, detail-driven Quality Assurance Manager to oversee service quality, operational compliance, and client satisfaction across multiple commercial cleaning accounts.
This role is responsible for identifying operational deficiencies, driving corrective action, and ensuring sustained performance improvement across all assigned facilities. The ideal candidate thrives in the field, leads through accountability, and is committed to continuous service improvement.
Key Responsibilities:
- Conduct scheduled and unscheduled quality inspections across client facilities.
- Perform detailed audits using quality assurance inspection software.
- Ensure compliance with contract scope, safety requirements, and company standards.
- Identify service deficiencies and escalate operational issues with urgency.
- Develop and implement corrective action plans with Operations leadership.
- Ensure corrective actions are completed, verified, and sustained.
- Partner with Operations Managers to resolve recurring performance issues.
- Conduct client performance reviews and address service concerns.
- Respond to client complaints with urgency and documented follow-through.
- Provide hands-on coaching, training, and retraining in the field.
- Support onboarding and training of supervisors and cleaning personnel.
- Prepare inspection reports and performance documentation for leadership.
- Track quality trends and recommend operational improvements.
- Support special projects including floor care, post-construction, and specialty services.
What We’re Looking For:
- 3–5 years of commercial janitorial operations, supervision, or QA experience.
- Strong knowledge of cleaning standards, procedures, and equipment.
- Proven ability to identify and correct operational deficiencies.
- Experience managing multiple commercial accounts.
- Strong leadership, communication, and problem-solving skills.
- Proficiency with Microsoft Office and mobile reporting tools.
- Required Bilingual (English/Spanish).
- Background Check Required.
Monday- Friday
8am- 4:30pm*
About KG Facility Solutions:KG Facility Solutions is a privately owned commercial cleaning company, established in 1995. Our business is forever expanding and we need dependable people to help make this possible. If you are willing to learn, wanting to grow, and have motivation and enthusiasm to help our team, come check us out. See you soon!
Automate your job search with Sonara.
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FAQs About Quality Assurance Manager Jobs at KG Facility Solutions
What is the work location for this position at KG Facility Solutions?
This job at KG Facility Solutions is located in Westminster, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at KG Facility Solutions?
Candidates can expect a pay range of $60,000 and $70,000 per year.
What employment applies to this position at KG Facility Solutions?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at KG Facility Solutions?
You can apply for this role at KG Facility Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.