Quality Assurance Manager - SMB Sales

SecurityMetricsOrem, UT

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Job Description

Are you a game changer ready to transform our SMB Sales division? We are seeking a dynamic Quality

Assurance Manager to be the driving force behind a world class customer experience. This pivotal role

will dramatically elevate sales productivity, perfect our training programs, safeguard our brand reputation,

and optimize internal efficiency.

The Mission

The QA Manager will be instrumental in developing the SMB Sales quality assurance program.

Responsibilities include designing sales training, safeguarding the company's reputation, and

coordinating with cross-functional teams to ensure high quality and efficient customer interactions.

Required Qualifications

5+ years of experience in a similar management role
Comprehensive understanding of the SMB sales lifecycle
Expertise in utilizing CRM platforms and various sales technologies
Advanced analytical skills in Excel to convert data into actionable strategic insights
Expertise in leveraging call recording software and advanced call analytics
Strong communication skills for team alignment and motivation
Commitment to continuous process improvement and workflow optimization

Key Responsibilities

Lead & Elevate

Direct the QA team to meet established quality standards
Conduct call reviews and coaching sessions to improve agent skills
Develop and implement scorecards and evaluation frameworks
Collaborate with Sales Leadership to support SMB market expansion

Cultivate & Enable

Develop and conduct training for new and existing sales talent
Manage and update Wiki resources and sales scripts

Guardian of the Brand

Monitor and analyze CSAT and NPS data to improve the company's reputation on platforms like
BBB, Trustpilot, and G2

Additional Details

Compensation: Depends on Experience (DOE)
Benefits: Company-subsidized Benefits
Events: Company Summer and Winter parties
Raffles: Company raffles including MacBooks, iPads, drones, Apple Watches, TVs and cash prizes

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FAQs About Quality Assurance Manager - SMB Sales Jobs at SecurityMetrics

What is the work location for this position at SecurityMetrics?

This job at SecurityMetrics is located in Orem, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at SecurityMetrics?

Employer has not shared pay details for this role.

What employment applies to this position at SecurityMetrics?

SecurityMetrics lists this role as a Full-time position.

What experience level is required for this role at SecurityMetrics?

SecurityMetrics is looking for a candidate with "Director" experience level.

What is the process to apply for this position at SecurityMetrics?

You can apply for this role at SecurityMetrics either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.