Holiday Inn Club Vacations logo

Quality Assurance Officer - Sales Operations

Holiday Inn Club VacationsLas Vegas, NV

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.1

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

pay-wall

Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Career Development

Job Description

Holiday Inn Club Vacations

Holiday Inn Club Vacations is looking for a sharp, detail-driven Quality Assurance Officer (QAO) to help protect the integrity of every sale.

Our QAOs play a critical role in the sales process by ensuring transactions are clear, compliant, and built for long-term customer success.

What You'll Do:

  • Review completed sales to ensure accuracy and compliance
  • Support the Sales Team with specialized administrative oversight
  • Address purchaser questions and resolve concerns with confidence
  • Strengthen customer understanding and satisfaction after the sale
  • Help reduce rescissions and future defaults by ensuring every buyer is fully informed

This role requires strong judgment, excellent communication skills, and the ability to resolve issues quickly and professionally.

QAOs are a vital part of our Sales Operations team, helping ensure that every sale is ethical, transparent, and built to last.

ESSENTIAL DUTIES AND TASKS:

  • Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
  • Confirms sales and verifies contracts for HCV sales.
  • Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
  • Assists QA management with training and improvement of new and existing employees.

QUALIFICATIONS:

  • Must be process oriented with attention to detail
  • Self-directed and independent with projects but works as a team player
  • Excellent customer service skills
  • Strong oral and written communication skills
  • Strong work ethic and a high energy level
  • Strong administrative, organization, and planning skills

#INDSA2 #ZRSA2

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

pay-wall

FAQs About Quality Assurance Officer - Sales Operations Jobs at Holiday Inn Club Vacations

What is the work location for this position at Holiday Inn Club Vacations?
This job at Holiday Inn Club Vacations is located in Las Vegas, NV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Holiday Inn Club Vacations?
Employer has not shared pay details for this role.
What employment applies to this position at Holiday Inn Club Vacations?
Holiday Inn Club Vacations lists this role as a Full-time position.
What experience level is required for this role at Holiday Inn Club Vacations?
Holiday Inn Club Vacations is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Holiday Inn Club Vacations?
You can apply for this role at Holiday Inn Club Vacations either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.