Quality Assurance/Quality Control Manager - Secret Clearance Required

Kina'ole Foundationhonolulu, HI

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Job Description

Ho'olaulima Government Solutions LLC (HGS) is a Small Business Administration-certified, Native Hawaiian Organization-Owned, 8(a) Small Business that provides services and solutions in the areas of Environmental Services, Information Technology Services, Healthcare Services and Professional and Technical Services to the Department of Defense and other Federal agencies.

HGS is a wholly-owned subsidiary of the Kina'ole Foundation, a 501(c)(3) non-profit established to benefit Native Hawaiian communities.

You will receive a comprehensive benefits package that includes:

Health insurance
Dental insurance
Life insurance
401K
...and much, much more!

Job Description: Responsible for inspecting work, ensuring compliance with standards, supervising crews. Job Duties: Ensuring quality control, supervising construction activities, and maintaining safety standards.

Duties and Responsibilities:

Oversee Inside plant and outside plant technicians
Verify trouble tickets in queue are at a manageable quantity utilizing CAIRs or Remedy ticketing system.
Respond to trouble tickets in-person, via phone call or email within (48) hours.
Troubleshoot customer issues, ensure concerns are addressed, and ensure services are returned to normal operations.
Conduct Quality Assurance/Quality Control Checks on projects that have been completed or are in progress to ensure data or voice services will operate as expected.
Escalate trouble tickets to next appropriate service tier if unable to address issue within (48) hours after initial contact.

Qualifications:

High School Diploma required.
Strong attention to detail and accuracy
Ability to manage multiple tasks and meet deadlines
Solid understanding of basic accounting and bookkeeping principles
Good communication and organizational skills
Secret clearance required.
Telecommunication QA-QC certification
Be able to obtain Telecommunication Level 3 Site Safety and Health Office (SSHO) designation
Confined Space certified

HGS is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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FAQs About Quality Assurance/Quality Control Manager - Secret Clearance Required Jobs at Kina'ole Foundation

What is the work location for this position at Kina'ole Foundation?

This job at Kina'ole Foundation is located in honolulu, HI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Kina'ole Foundation?

Employer has not shared pay details for this role.

What employment applies to this position at Kina'ole Foundation?

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