Quality Assurance Supervisor

We're looking for motivated, engaged people to help make everyone's journeys better.

This position is responsible for quality element control related to operation, auditing policy and procedure, leading quality improvement projects, driving defect prevention and detections. Acts as the primary business unit liaison to Corporate QA. The position supervises quality assurance staff in the unit.

Annual Hiring Range/Hourly Rate:

• $70, 000 Per Year

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Leads and monitors quality improvement projects
• Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification
• Monitors corrective action system
• Educates (trains) unit staff and managers in quality related issues
• Plays a key role in developing a comprehensive quality program
• Implements the quality system detailed in the quality manual
• Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation
• Drives prevention vs. detection of defects
• Coordinates actions to prevent the occurrences of nonconformities
• Maintains customer compliance resolution
• Responsible for the maintenance of key performance metrics for the Quality organization
• Controls Food safety and Quality of processing and manufacturing within the business
• Supports customer audits, government audits to meet compliance
• Verifies and insures company policies and procedures are followed
• Insures quality specifications and requirements are followed and met
• Develops Standard Operating Procedures
• Responsible for safety, quality and compliance to customer specification
• Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
• Manages work flow balancing - - the division of responsibilities amongst employees on each shift including assignment of responsibilities and workstations
• Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
• In conjunction with department leaders determines number of employees needed by shift
• Responsible for employee retention and monitors employee turnover.
• Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.

Qualifications

Education:

• High School graduate or equivalent with experience in related discipline is required
• College degree in related discipline and knowledge of HACCP, quality management and six sigma is preferred

Work Experience:

• Minimum 1 year of experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control required
• Minimum 2 years of supervisory experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred
• Experience working in the airline industry is preferred

Job Skills:

• Intermediate level Microsoft office tool skills (excel, word)

• Knowledge of quality auditing, inspection methods

• Detail oriented

• Strong organizational skills, able to prioritize responsibilities and multi-task

• Strong interpersonal skills, interact well with multiple departments as required

• Abel to work with little supervision

• Excellent reading, writing, and oral communication skills

• Change Agent

• Preferred skills:

• Excellent analytical skills

• Basic statistics calculation, and/or mathematical comprehension including:

• Pareto chart

• Control chart

• Histogram

• Time series (run) chart

• Multiplication, division, addition, subtraction, summation, measure of central tendency, measure of variation , process capability

• Algebraic concepts

• Project management skills

• Knowledge of FDA regulations

Technical Skills: (Certification, Licenses and Registration)

• ServSafe certification required
• HACCP certified
• Basic lean, six sigma knowledge, and continuous improvement understanding a plus

Language / Communication Skills:

• Excellent oral and written communication skills
• Multi-lingual a plus

Job Dimensions

Geographic Responsibility: US

Type of Employment: Full time

Travel %: None

Exemption Classification: Exempt

Internal Relationships:

External Relationships:

Work Environment / Requirements of the Job: Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours. In a normal production kitchen facility there may be physical discomfort due to temperature and noise. Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.

Budget / Revenue Responsibility:

Organization Structure

Direct Line Manager (Title): General Manager

Dotted Line Manager (Title, if applicable): N/A

Number of Direct Reports:

Number of Dotted Line Reports:

Estimated Total Size of Team:

gategroup Competencies Required to be Successful in the Job:

• Thinking- Information Search and analysis & problem resolution skills
• Engaging- Understanding others, Team Leadership and Developing People
• Inspiring- Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving- Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

• We care about what we do, and we understand the impact we have on others and the planet.
• We always look out for each other -creating a safe workplace environment is everyone's responsibility.

Respect

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
• We respect each other's voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

03/25/2026

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If you want to be part of a team that helps make travel and culinary memories, join us!