Quality Assurance Tester - CRM

The Intersect GroupPunta Gorda, FL

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Job Description

Company Overview Our client is a leading organization dedicated to advancing customer engagement through modern, data driven technology solutions. They are committed to operational excellence and continuous improvement, fostering a collaborative environment where innovation is encouraged. With a strong emphasis on reliability and performance, the company empowers teams to build scalable systems that support critical business functions.Role Summary This position plays a vital role in ensuring the quality and stability of CRM solutions that enable key business operations. The Mid to Senior QA Tester will validate functionality, integrations, and data accuracy across a complex system landscape. Your work will directly support product enhancements, data initiatives, and the delivery of a seamless user experience.In this role, you will design and execute robust test strategies, optimize test case management, and collaborate closely with cross functional partners in an Agile environment. You will proactively identify defects, risks, and opportunities to strengthen the quality of CRM applications and integrations.Key Responsibilities

Design and execute test strategies and test plans for CRM enhancements, workflows, integrations, and data processes*
Analyze business and technical requirements to ensure full coverage across functional, regression, integration, and data validation testing*
Execute manual test cases to validate CRM functionality, business rules, and system interactions*
Perform end to end testing across CRM, integrated applications, and third party systems*
Validate data accuracy, data migrations, and data transformations*
Log and manage defects through resolution with clear documentation and analysis*
Create, maintain, and optimize test cases and test cycles within JIRA and Zephyr*
Collaborate with Product Owners, Business Analysts, Developers, and QA peers to clarify requirements and resolve issues

Key Requirements

5 or more years of Quality Assurance testing experience with strong focus on CRM platforms*
Hands on experience testing Microsoft Dynamics CRM or similar enterprise CRM systems*
Strong understanding of CRM workflows, configurations, integrations, and data models*
Proficiency with JIRA and Zephyr for test case management and defect tracking*
Strong analytical and problem solving capabilities*
Ability to work independently while collaborating effectively in cross functional teams*
Excellent communication skills with the ability to translate technical findings clearly*
Detail oriented mindset with a strong commitment to quality

Preferred Skills

Experience using Postman for API testing*
Familiarity with Agile or Scrum methodologies*
Exposure to integration testing involving REST APIs, middleware, or data pipelines*
Experience validating data with SQL or similar tools*
Background working in large enterprise or highly integrated systems

Call to Action If you are a detail oriented QA professional ready to make an impact in a dynamic and collaborative environment, we invite you to apply today. Please submit your resume and contact information for immediate consideration.

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FAQs About Quality Assurance Tester - CRM Jobs at The Intersect Group

What is the work location for this position at The Intersect Group?

This job at The Intersect Group is located in Punta Gorda, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Intersect Group?

Employer has not shared pay details for this role.

What employment applies to this position at The Intersect Group?

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