Quality Improvement Coordinator - Contact Center (In Office Position)

FirstLinkFargo, ND

$24 - $24 / hour

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Overview

Remote

On-site

Compensation

$24-$24/hour

Job Description

FirstLink is looking for a dedicated professional to join our team as Quality Improvement Coordinator. The Quality Improvement Coordinator supports service quality, operational compliance, and data integrity across all FirstLink's programs. This role is responsible for monitoring contact center interactions, reviewing documentation, identifying service delivery trends, supporting accreditation and quality assurance activities, and assisting with operational reporting and performance improvement efforts.

This position provides essential support to improve the delivery of compassionate care on the local 988 Suicide & Crisis Lifeline and 211 Information & Referral Helpline. Make a difference in the lives of others everyday!

Are you ready for an exciting opportunity? Apply today!

Job Type: Full-time

Starting at $23.50 per hour

Benefits:

Employee Assistance Program
100% paid health, dental, and vision insurance (for the employee only)
Long-term and short-term disability
Life insurance
12 days of paid time off, 8 hours accrued per month during the first calendar year

Schedule:

Monday-Friday
9AM-5PM
- Final schedule to be determined in collaboration with the Operations Manager.
Occasional evening or weekend work may be required to support Helpline operations.
On-call rotation

Required Education and Experience:

Must have a high school diploma or GED
Must be 18 years of age or older
Must be able to read, write, and follow oral or written instructions
Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

Work Location: In person

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FAQs About Quality Improvement Coordinator - Contact Center (In Office Position) Jobs at FirstLink

What is the work location for this position at FirstLink?

This job at FirstLink is located in Fargo, ND, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at FirstLink?

Candidates can expect a pay range of $23.5–$23.5 per hour for this role.

What employment applies to this position at FirstLink?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at FirstLink?

You can apply for this role at FirstLink either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.