Quality Program Manager

ERG is a research and consulting firm that provides a wide range of support to federal, state, and commercial clients. ERG offers multidisciplinary teams with nationally recognized skills in engineering, science, economics, public health, informational technology, and communications. We hire people with the best minds and then provide them with a vibrant and flexible environment in which to develop their careers. The qualified individual must be highly motivated with the skills to prioritize, perform, and communicate effectively in a fast-paced environment.

ERG is seeking a Quality Program Manager to develop, implement, and oversee a quality program comprising numerous and varied client programs and internal operations. This position will involve working closely with program managers, project teams, and other stakeholders to monitor, report, and enhance the quality of written deliverables, documents, and products.

This full-time role does not have a designated office location; however, proximity to the Washington, DC metropolitan area is preferred.

Job Description

• Stand up a comprehensive QMP for an engineering consulting team consisting of 250+ technical staff, providing requisite training and outreach
• Chair a Quality Management Committee consisting of key program representatives
• Serve as a proactive and engaged quality resource for technical project teams, sharing best practices and quality resources
• Assist with efforts to leverage SharePoint library architecture and Power Automate capabilities to efficiently store, classify, and retrieve deliverable documents and associated metadata
• Identify, track, and report quality metrics across various programs
• Identify, communicate, and respond to quality-related issues in coordination with affected Project Managers, Program Managers, Group Managers, and the ERG Corporate Quality Manager
• Support the implementation of Quality Assurance Surveillance Plans (QASPs) for multiple contracts
• Assist in writing, editing, and refining progress reports and other quality-focused documentation
• Review written deliverables to ensure alignment with quality plans
• Manage the services of a dedicated copy editor to provide document reviews and technical writing training sessions for project team members
• Conduct regular audits and inspections to ensure compliance with company standards
• Drive continuous improvement initiatives to enhance quality and efficiency across all project stages
• Compose and/or review quality management sections for major contract proposals

Qualifications and Skills

• Bachelor's degree in engineering, science, business, or related discipline
• At least 8 years of quality experience, including 3 years as a Quality Program Manager
• Experience designing and implementing organizational quality programs and leading quality oversight committees
• Direct experience supporting engineering consulting services (rather than manufacturing or Information Technology)
• Demonstrated ability to collaborate and communicate effectively with diverse groups of stakeholders
• Excellent verbal/written communication, problem-solving, conflict resolution, and decision-making skills
• Familiarity with quality-assurance methodologies, tools, processes, metrics, analyses, and documentation
• Relevant certifications (e.g., Six Sigma, ISO, CQA) preferred
• Experience utilizing SharePoint, Power Automate, and the Microsoft Office suite
• Must currently hold or be able to obtain a Department of Defense Secret-level security clearance
• Must be a U.S. citizen as this position is not eligible for Limited Access Authorizations

$110,000 - $190,000 biweekly

ERG offers competitive salaries and excellent benefits, including health and dental insurance, life insurance, long-term disability, educational benefits, FSAs, a generous 401k plan, profit sharing, an EAP, 11-20 paid vacation days per year, 10 paid holidays per year, 56 hours or more of sick leave (based on the state you work in) per year (pro-rated for part-time) and more. The salary range for all positions depends on the years and type of experience.

ERG is an equal opportunity employer and complies with all applicable EEOC regulations. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual preference, national origin, disability, or status as a protected veteran.

Please be aware, the only authentic corporate domain for ERG is https://www.erg.com. ERG may, on occasion, screen applicants via telephone or video interviews via Skype, Teams, GoToMeeting, or another type of video platform. However, any candidate extended a job offer might be asked to meet in person with an ERG employee before providing confidential personal information associated with new employment.

If you're a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access ERG's online application process as a result of your disability. To request accommodation, please contact Human Resources via email at [email protected] or call (781) 674-7293.

ERG fosters a friendly, flexible work environment. ERGers are dedicated to serving clients who are committed to making the world a better place. We promote and recognize principles of fairness and respect in the work we do, the partnerships we foster, and the culture we value both within and outside of our organization.