Quality/Safety Program Manager (Confidential)

Our Client, a Building Technology and Software Services company, is looking for a Quality/Safety Program Manager (Confidential) for their Philadelphia, PA location.Responsibilities:

• The Quality/Safety Program Manager is responsible for leading quality management and safety compliance across all Operations & Maintenance (O&M) Contractor Work.
• This role ensures strict adherence to the Quality Management Plan (QMP), ISO 9001:2015 standards, and all OSHA, NFPA, and industry-specific safety regulations.
• This individual will oversee audits, inspections, risk assessments, and process improvements to ensure operational excellence, regulatory compliance, and a strong culture of safety.
• Additionally, 25% of this role will involve safety responsibilities, requiring a strong background in safety compliance and risk management.

Quality Management & Compliance:

• Serve as the independent authority overseeing all quality-related activities for the O&M Contractor.
• Maintain and enforce compliance with the Quality Management Plan (QMP) in alignment with ISO 9001:2015 standards.
• Conduct audits and inspections of work processes to ensure contractual, regulatory, and safety compliance.
• Review and assess facility operations for misalignment with contract requirements and develop mitigation strategies.
• Oversee and validate document control, data storage, and compliance records in accordance with quality and safety standards.
• Supervise and coordinate internal and third-party testing to ensure compliance with project specifications.
• Audit CMMS work tickets (QFM events) to confirm proper categorization, documentation, and issue resolution.
• Ensure corrective and preventive action plans (CAPA) are effectively implemented to address quality deficiencies.
• Support and prepare for external audits, regulatory inspections, and compliance reviews.

Safety Oversight & Risk Management (25% of Role):

• Develop and enforce safety programs, policies, and procedures in compliance with OSHA, NFPA, and other safety regulations.
• Conduct job hazard analysis (JHA), Lockout/Tagout (LOTO) assessments, and PPE certifications.
• Enforce preventative safety measures through training, coaching, and compliance checks.
• Investigate safety incidents, determine root causes, and implement corrective actions.
• Lead safety audits, workplace inspections, and risk assessments, ensuring compliance with workplace safety standards.
• Develop and implement safety training programs, ensuring all employees are properly trained in hazard identification and emergency response procedures.
• Maintain and report safety data metrics, tracking trends and proposing improvements.
• Coordinate with O&M leadership, project safety managers, and regulatory bodies to ensure a culture of continuous safety improvement.
• Ensure environmental, hazardous materials, waste disposal, and recycling activities meet all safety and environmental standards.

Requirements:

• Experience in quality management, safety compliance, or facility operations.
• CMQ/OE certification (Certified Manager of Quality/Organizational Excellence) required.
• ISO 9001:2015 training and certification required.
• Strong knowledge of OSHA, NFPA, and industry-specific safety regulations.
• Experience conducting audits, safety inspections, and risk assessments.
• Ability to analyze data and implement quality and safety improvements.
• Experience with CMMS systems and work ticket audits.
• Excellent communication and leadership skills, with the ability to work with diverse teams and stakeholders.
• Strong problem-solving skills, capable of addressing complex quality and safety challenges.
• Experience working in operations & maintenance (O&M) environments.
• Prior experience in contractor oversight and vendor quality control.
• OSHA 30, CSP, or CHST certification is a plus.
• Attention to Detail – Ensures strict compliance with quality and safety standards.
• Critical Thinking & Problem-Solving – Ability to analyze risks, conduct audits, and implement improvements.
• Leadership & Independence – Operates as an independent authority in quality and safety management.
• Collaboration & Communication – Works effectively with contractors, facility managers, and safety teams.
• Process Improvement – Continuously enhances quality and safety protocols.
• Entrepreneurial Mindset – Takes ownership of responsibilities and drives initiatives forward.
• In order to qualify for the CMQ/OE certification, the candidate needs 10 years of full-time paid experience and at least 5 years in the decision-making world.
• The Quality Program Manager is the individual retained by the O&M Contractor with the authority and responsibility for quality management, quality system-related activities for all O&M Contractor Work, including the maintenance of, and compliance with the QMP.
• The Quality Program Manager shall be independent from staff and duties associated with the production of the O&M Contractor Work.
• The Quality Program Manager shall have undertaken training in the use and application of Quality Programs including the application of International Organization for Standardization [ISO] 9001:2015 and possess a CMQ/OE certification.
• The ideal candidate will have experience integrating quality and safety programs to maintain high operational and regulatory standards.
• Additionally, I would like the individual to have a Safety Background as the Quality Role will be bifurcated and have a 25% safety contingent.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.