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Quality Systems and Software Specialist

Blood BankAnchorage, Alaska
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Responsive recruiter
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Wellness resources
  • Paid time off
  • Employee discounts
Please Note:  You must complete a Blood Bank of Alaska Application for consideration
Blood Bank of Alaska Position Description
Position Title: Quality Systems and Software SpecialistDepartment: Quality AssuranceReports To: Director of Quality AssuranceDate Updated: March 2026Position(s) Supervised: None
POSITION SUMMARY
Blood Bank of Alaska (BBA) is seeking a detail-oriented Quality Systems and Software Specialist at our main campus in Anchorage, AK. For this full-time position, you will be a key member of the Quality Assurance team, providing the blood bank with essential support for quality processes and assessments.  
This position will be responsible for:Software Specialist:
  • Administrate BBA’s Blood Establishment Computer System (BECS) and other applicable software programs
  • Provide customer service to BBA’s software users
  • Facilitate changes to BBA’s Standard Operating Procedures (SOPs)
Quality Systems (Provide back-up support):
  • Promote organizational compliance with accrediting agency, state, and federal regulations
  • Manage BBA's occurrence program
  • Perform investigations for occurrences
  • Manage and perform internal audits
ESSENTIAL DUTIES AND RESPONSIBILITIESSoftware Specialist:
·        Administrate BBA’s Blood Establishment Computer System (BECS) and other applicable software programs.
·        Manage and perform software configuration changes, upgrades, and validations where applicable.
·        Build and optimize software programs to support BBA operations and improvements.
·        Support software changes or implement new software needed for changes to equipment or processes
·        Using vendor supplied documentation, in tandem with vendor SMEs, troubleshoot software problems.
·        Work with vendor to implement new software upgrades.  Evaluate release notes to determine impact of upgrade.  ·        Request feature enhancements to improve software.
·        Provide customer service to BBA’s software users.
Quality Systems:
·        Perform duties in compliance with all applicable regulatory and accrediting agencies. Ensure OSHA regulations and cGMPs are            adhered to.
·        Perform occurrence investigations including Occurrence Reports (ORs), Post Donation Information (PDI), Biological Product Deviation  Reports (BPDRs), and Quarantine and Lookback (Q&LB) for positive test results. 
·        Assist with the review, compilation, and submission of FDA reports, correspondence, product licensing, etc.
·        Develop operational audit plans, perform audits, write audit reports, and issue audit findings to department management. Audits will  include: blood center processes, procedures, work areas, electronic records, and documents.
·        Provide support during external agency inspections (FDA, AABB, etc.).
·        Facilitate changes to Standard Operating Procedures (SOPs). This may include writing and updating policies, processes, and  procedures.
·        Manage record retention process and record storage areas.
·        Maintain positive communication with all departments. Promote a positive work environment in which staff work cooperatively        toward objectives.·        Exhibit support of BBA’s values, mission statement, quality objectives, and customer service standards at all times. ·        Perform other duties as assigned and qualified to do.
CUSTOMER INTERACTION/PROBLEM SOLVING
  • Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.
  • Must make customer’s needs a high priority in face-to-face, telephone, and email contact.
  • Must consistently deliver service in a timely, accurate, professional, and friendly manner.
  • Must demonstrate a high level of problem-solving skills.
QUALIFICATION REQUIREMENTS
To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.
GENERAL KNOWLEDGE, SKILLS, AND ABILITIES
  • Knowledge of general safety and quality assurance policies.
  • Exceptional computer skills. Proficient in Microsoft Office applications (Word, Excel, Access).
  • Strong organizational skills and ability to prioritize tasks.
  • Strong interpersonal and communication skills.
  • Effective written and verbal communication skills.
  • Ability to work independently, be self-motivating, perform tasks of a highly detailed nature accurately withinrequired timeframes, and adapt to fluctuating workloads.
  • Ability to write and interpret technical, professional, and other work-related documents.
  • Ability to problem solve at a high level through interpretation of regulatory guidelines, applicable laws andstatutes, and industry standards, and using quality-focused decision making.
  • Ability to network with internal and external resources, build relationships conducive to a quality environment andcontinue growth in knowledge areas related to industry.
  • Ability to interface effectively and harmoniously with co-workers, the general public, and regulatory inspectors.
  • Ability to perform job duties in a manner that is professional, ethical, diplomatic, inquisitive, and flexible.
  • Ability to instruct and train staff in software programs.
  • Ability to organize and maintain company records.
  • Ability to maintain confidentiality of donors, customers, employees, and BBA business information..
EDUCATIONAssociate's or Bachelor's Degree in relevant field strongly preferred   Experience may be substituted with a demonstrated ability to perform regulatory interpretation and advanced technical writing.
EXPERIENCEMinimum one year experience with healthcare or quality system related software applications.  One year of experience in highly regulated environment preferred which included responsibility for compliance, policy, and procedure development and implementation while working with a diverse employee population. 
CERTIFICATES, LICENSES, ETC.Minimum: Valid Driver’s LicensePreferred: MLT, MT, or MLS.
WORK ENVIRONMENT
  • Extensive use of computers.
  • Must be able to lift at least 30 pounds and sit for long periods of time.
  • Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace.
  • Must be able to walk moderate distances, climb stairs, reach, push, pull, and bend in order to perform his/her job duties.

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FAQs About Quality Systems and Software Specialist Jobs at Blood Bank

What is the work location for this position at Blood Bank?
This job at Blood Bank is located in Anchorage, Alaska, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Blood Bank?
Employer has not shared pay details for this role.
What employment applies to this position at Blood Bank?
Blood Bank lists this role as a Full-time position.
What experience level is required for this role at Blood Bank?
Blood Bank is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Blood Bank for this role?
Blood Bank offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Blood Bank?
You can apply for this role at Blood Bank either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.