Starting Salary: $74,500 with bonus potential
DESCRIPTION/JOB SUMMARY
To lead the development, delivery, and continuous improvement of technical training and education programs that support product launches, product improvements, new hire onboarding, regional training, provider education, event training, and technical resource development
RESPONSIBILITIES/DUTIES
Lead the development, administration, and monitoring of technical training programs for internal teams, technical representatives, regional teams, providers, and event partnersManage AI development initiatives related to technical training, knowledge management, troubleshooting resources, content development, and training delivery improvementsSupport Viva Engage-related technical training, documentation, content development, and education coordination as neededServe as a management liaison between Technical Training, Research & Development (R&D), Quality, Clinical Education, Product Management, Sales, Marketing, Technical Service to align training content, product information, field feedback, and technical messagingCoordinate with R&D and Quality to ensure technical training materials reflect current product design, quality updates, service procedures, change orders, and product improvement initiativesCollaborate with R&D, Quality, Marketing, Sales, and Technical Service to create organized, clear, and consistent methods for delivering materials, resources, and messaging across the organizationDevelop, organize, and maintain technical training materials, including new videos, PowerPoints, technical guides, product start guides, electronic case examples, troubleshooting resources, technical reference materials, and other product support resourcesBuild and maintain a technical video library and technical guide library to support ongoing education, field readiness, provider training, onboarding, and self-service learningParticipate in trade shows, provider events, regional meetings, internal training events, and industry events when appropriate; provide product and technical support to Sales, Clinical Education, and field teams as neededCoordinate materials, products, equipment, and resources needed for technical training, provider education, trade shows, on-site events, demonstrations, and internal training programsEstablish strong relationships with providers, clinicians, technical representatives, and internal stakeholders to ensure company products, training programs, and technical resources are effective, respected, and aligned with field needs Focus on continuous improvement, demonstrate good business judgment, and identify opportunities to improve training delivery, content quality, technical resources, and field support effectiveness Ensure all safety and security rules are strictly observed and any accidents, incidents, or injuries are promptly reported to managementComplete the Annual CTPAT Security TrainingWork effectively with all Pride departments to exceed internal and external expectations.Pride retains the discretion to modify duties and/or assign other duties as necessary.REQUIRED SKILLS
Must be a self-starter, friendly, team player, professional, detail-oriented, and honestMust have the ability to:
Multi-task, problem-solve, and prioritize in a fast-paced working environmentManage, coach, develop, and motivate a team of technical training and education employees to achieve and exceed company goalsTranslate complex technical information into clear, concise, and effective training materials for varied audiencesCreate and deliver presentations and training in technical, clinical, provider, regional, event, and business environmentsCollaborate with leadership peers and cross-functional teams to guide projects, training priorities, and content developmentUtilize resources to resolve issues in a quick and concise manner.Demonstrate and troubleshoot products, and build strong relationships with Pride and Quantum Providers, Rehab Facilities, clinicians, technical representatives, and internal teamsDevelop training plans, guides, videos, LMS content, onboarding materials, and technical resources that are accurate, organized, and easy to use.Travel as needed to support regional training, provider training, on-site events, trade shows, internal training, and company meetingsLift/Push/Pull up to 50 lbs.Must have:
Relentless drive to achieve advancement and continuous improvementStrong emotional intelligence and collaborationExcellent leadership and relationship building skillsFamiliarity with quality processes, change order processes, and product development workflowsProven successful time management and organizational skills to plan, design, and implement training programs, content development initiatives, and projects within specific time constraintsStrong working knowledge of technical training, product education, field support, troubleshooting, and service resourcesBasic working knowledge of Learning Management Systems, digital training tools, video-based learning, and content development processesIntermediate working knowledge of Microsoft Office Word, Excel, and PowerPointExcellent training, presentation, verbal and written communication skills Excellent web navigation skillsPREFERRED SKILLS
Advanced working knowledge of education management systems, Learning Management Systems, or related digital learning platforms preferredAdvanced product knowledge, especially as related to order configuration, service, troubleshooting, product launches, and product improvements preferredWorking knowledge of Pride operating systems preferredREQUIRED EXPERIENCE
At least 5 years of experience creating technical training materials, product guides, video content, LMS courses, onboarding materials, presentations, and field-ready technical resources for Complex Rehab Technology mobility productsAt least 5 years of experience directly engaging clinicians in a professional, informative manner regarding the technical features, applications, and benefits of Complex Rehab Technology mobility productsAt least 5 years of experience supporting product launches, product improvements, technical service processes, regional training, provider training, or event-based trainingAt least 5 years of experience managing a team of at least 5 employeesPREFERRED EXPERIENCE
At least 1 year of experience using AI tools or supporting AI-enabled training, knowledge management, or content development initiatives preferredAt least 1 year of experience with hands-on mechanical and/or electrical troubleshooting preferredAt least 1 year of experience managing, coordinating, and leading projects from initiation through delivery inclusive of scope, quality, schedule, resources, and risk preferredCurrent or previous successful employment experience with Pride Mobility Products Corporation preferredREQUIRED EDUCATION
Bachelor’s Degree in an industry related field, OR an Associate Degree in an industry related field with at least 6 years of the required experience, OR High School Diploma or GED with at least 12 years of the required experiencePREFERRED EDUCATION
Bachelor’s Degree in Education, Training and Development, Technical Communication, Business, Engineering, Health Care, Rehabilitation Science, or related field preferredREQUIRED QUALIFICATIONS
Must be legally authorized to work in the United States without sponsorship now, or in the futureDETAILS
This job description is not intended to be all-inclusiveThis is a safety sensitive positionIn exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities ActPride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.
Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.
If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.
