Radiology Scheduler

Role:

To greet, instruct, and schedule patients in an efficient and timely manner. To provide patients with more than they expect.

Essential Functions & Responsibilities:

• Patient handling: Schedules patients either by phone or in person in a prompt, courteous and helpful manner. Reschedules or cancels appointments at the patient's or doctor's request. If a patient cancels, makes a note to be put in the patient's chart indicating such and the reason, if possible. Verifies and updates necessary patient information or transfers patient to appropriate source for updating information.
• Greets patients and public in a prompt, courteous, and helpful manner. Answers telephone, takes messages, and provides information in a professional manner. Determines if the patients are in the correct area and instructs them if they are not. Asks required Medicare/insurance questions and has patient sign the appropriate form when necessary.
• Logs all films/CD's coming into the Clinic into the RIS system and directs them to the appropriate area.
• Performs related work as required.
• Keeps work area clean and stocked with forms and all necessary supplies.

Performance Measures:

• Maintains professional, considerate, and congenial work relationships with patients, staff and the public. Observes strict rules of patient confidentiality.
• Maintains accurate patient records.
• Schedules procedures either in person or by telephone in a prompt, courteous and helpful manner.
• Answers the telephone, takes messages and provides information in a professional manner.
• Keeps work area clean, organized and stocked.