Receptionist
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$13-$15/hour
Job Description
Pay Range: $12.77 - $15.00 per hour
Objective: To properly greet, assist, and service current and potential members as they enter the club.
Reports To: Front Desk Manager
Criteria:
- CPR/AED certified within 60 days
- 1 year of customer service experience preferred
- In accordance with Virginia law, salary history will not be requested or used in the hiring process
- Must follow all Service Standards and club policies
As an AFF Team Member, responsibilities include, but are not limited to:
- Get & Keep Members
- Embrace and follow the company Mission, Service Standards, AFF Training and Policy Manuals, and any department-specific training documents.
- Provide the highest quality customer service by greeting members with a welcoming, friendly, energetic, and positive attitude always. Use members' names whenever possible.
- Know the club's emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
- Arrive to work 5 minutes early and wear department‑specific uniform.
- Actively participate in all department and club meetings.
- Be a team player by contributing to both club and organizational goals.
- Maintain open and honest communication with the team, partnering together as fitness professionals.
- Read and sign the communication log.
As a Welcome Desk Team Member, responsibilities include, but are not limited to:
- Smile and acknowledge all guests and members as they enter and leave the club.
- Understand and implement guest policy.
- Monitor member check‑in by verifying membership cards, taking photos, and properly checking in family members.
- Understand and administer the UPS system for Membership Directors.
- Efficiently answer the phone within three rings and direct calls appropriately.
- Properly take and relay phone messages.
- Record all reservations.
- Establish proficiency with the member management system.
- Complete opening, closing, and cleaning checklists and follow procedures as outlined by management.
- Inform members of upcoming activities, promotions, and policy changes.
- Maintain a clean and attractive front desk area.
- Complete all administrative and support duties assigned within and across departments.
- Input and manage your weekly work schedule in the club's scheduling platform by established deadlines, maintaining full accountability for schedule accuracy, timeliness, and adherence to club staffing need
- Perform other duties as reasonably assigned.
Automate your job search with Sonara.
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FAQs About Receptionist Jobs at American Family Fitness
What is the work location for this position at American Family Fitness?
This job at American Family Fitness is located in Midlothian, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at American Family Fitness?
Candidates can expect a pay range of $12.77–$15 per hour for this role.
What employment applies to this position at American Family Fitness?
American Family Fitness lists this role as a Full-time position.
What experience level is required for this role at American Family Fitness?
American Family Fitness is looking for a candidate with "Entry-level" experience level.
What is the process to apply for this position at American Family Fitness?
You can apply for this role at American Family Fitness either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.