Receptionist - Front Desk - Community Relations

Beloit Health System is looking to add a Front Desk Receptionist to our Team!

• Shift: 1st & 2nd
• Schedule: Hours between 6a- 8p (shifts up to 8 hours/day)
• Hours per week: Varied- Per Diem
• Benefits Status: Not Eligible
• Department: Community Relations

Greets and directs patients and visitors in a professional manner in order to leave them with a positive impression of Beloit Health System. Also performs various clerical duties.

• Answers phone by fourth ring.
• Greets visitors and callers, provides information requested.
• Updates patient room changes and phone changes by calling admission office.
• Runs daily pastor list.
• Posts meeting information (evening shift only).
• Manages escorts to ensure patient deliveries are completed in a timely fashion.
• Insures that front desk phone coverage is maintained on off hours. (i.e. transfer to switchboard).
• Insures scheduling and smooth operation of the valet service.
• Documents and forwards all information needed by receptionist on next shift.
• Flexible in working hours if needed.
• Confidentiality is a must!
• Completes extra projects as assigned.

Job Requirements

• Excellent phone skills and pleasant speaking voice.
• Ability to assess communicated needs and respond appropriately.
• Ability to effectively interact with the public.
• Ability to work independently with minimal supervision.
• Must adhere to established hospital and Community Relations department policies, rules and regulations.
• Maintain ethical conduct and keep confidential personal and medical information about patients.
• Ability to speak clearly and distinctly and to interact positively with the public.
• Ability to do basic computer work.
• Pleasant smile and professional appearance, i.e. attire.
• Must be very flexible in working hours.
• Able to work holidays when needed.
• Able to work different shifts
• Weekdays 7am- 8pm (2 shifts)
• Weekends 8am- 8pm (2 shifts
• Reporting Relationship: Volunteer/Community Relations Coordinator, Executive Director of Foundation/Marketing/Community Relations

BEHAVIOR AND ATTITUDE

The mission of Beloit Health System requires the employee to perform in a manner which ensures delivery of the highest quality of medical services at an economic value and at the highest level of patient satisfaction. Respect and consideration given to the dignity of each patient, visitor, and fellow employee is a requisite of successful job performance.

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.