Receptionist

The Receptionist serves as the first point of contact for all Headquarters callers and visitors and sets the tone for the Guest experience. This role supports daily office operations and requires an individual with proven customer service experience, professional communication skills and telephone etiquette, and office administrative abilities.

Responsibilities:

• Answer and direct calls in a professional, friendly manner
• Respond to customer inquiries in a polite and timely manner
• Forward calls to the proper party
• Take complete and accurate messages and deliver them to the appropriate person as quickly as possible
• Listen to and direct voicemails received during closed hours
• Manage vendors such as Canteen and other vendors as assigned.
• Perform various administrative duties that do not interfere with the receptionist's ability to provide top service
• Receive deliveries, including packages and mail
• Manage the mail
• Provide parking validations
• Point of contact for employee parking passes
• Other duties as assigned

Required Qualifications:

• A high school diploma or equivalent
• 1-2 years of customer service or receptionist experience

Preferred Qualifications:

• Some college or associate's degree preferred.

Behavioral Traits for Success:

• Ability to work in a steady, unhurried pace
• Strong customer service and detail orientated approach
• Respects and seeks out direction from others
• Strong commitment to tasks being completed correctly and on time
• Communication is factual, polite, and professional
• Willingness to follow established policies, processes, and procedures
• Thrives in a structured environment
• Enjoys collaborating with others & supporting teams

Working Environment:

• Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
• Based at the Corporate Office located in downtown St. Louis, MO
• Ability to sit for long periods of time
• Ability to lift or push packages if needed

Your Performance Will be Measured On:

• Consistent timeliness
• Consistent quality interactions with Guests and employees
• Appropriate handling of Guest interactions, mail and invoices
• Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.