Receptonist-Liheap/Fsc

POSITION SUMMARY:

Provides customer service to customers seeking basic needs assistance. Provides support staff services to all program services in the Family Support Center, including data entry, record keeping, file maintenance, inventory, and written documentation.

Duties:

Greets and assists customers with submitting program application materials

Enters completed intake/screening and program application forms into required database(s) per program and agency guidelines

Demonstrate sensitivity to and respect for differences in language, culture, socioeconomic status, gender identity, and individuality of clientele and colleagues

Use judgment and discretion in setting daily priorities. Complete tasks, maintain punctuality, keep appointments, and adapt schedule to meet unexpected needs and changes. Demonstrate ability to be independent and self-directive.

Demonstrate appropriate professional boundaries with clientele, according to agency guidelines, program protocol, and best practice

Engage in respectful and positive interactions with colleagues at all times. Demonstrate the ability to communicate with people of diverse backgrounds; work collaboratively with colleagues to accomplish objectives; handle conflict and resolve issues.

Understand confidentiality regulations and maintain confidentiality of family and agency information. Demonstrate adherence to agency ethical standards.

Maintains client files in accordance with Agency quality assurance policies

Assists with program inventory and ordering

Complete all documentation/reporting in accordance with practice standards and time lines, as required by the agency, funding source, contract, and/or regulatory body

Actively participate in supervision, program, and agency meetings

EDUCATION AND TRAINING REQUIRED:

This position requires a high school diploma or equivalency with two years’ office/customer service experience preferred. Bilingual (Spanish/English) skills preferred. Minimum skills will include:

 Knowledge of modern office procedures and methods, including telephone communications, office systems, and record keeping.

 Knowledge of proper business communication, including style and format of letters, memoranda, minutes, and reports.

 Skill to use a computer and various software packages.

 Skill to type 50 words per minute.

WORKING CONDITIONS:

Requires sitting 80% of the time

Flexible hours required

Ability to establish priorities and work independently

Ability to communicate effectively with co-workers, clients, and providers

Ability to maintain confidentiality