Records And Information Governance Manager

Build Something Bigger- And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities - defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We're still building something bigger - a more inclusive, connected world where everyone belongs. At Fraser, you'll find more than a job. You'll find purpose. You'll find growth. And you'll find a place where your work changes lives - including your own.

Position Overview:

The Records and Information Governance Manager leads the organization's enterprise-wide records and information governance program, ensuring the effective management, protection, retention, and disposition of organizational records throughout their lifecycle. This role develops and oversees governance strategies, policies, and practices to ensure compliance with legal, regulatory, accreditation, and organizational requirements. The manager provides leadership across multiple functional area to promote consistent recordkeeping standards, mitigate risk, safeguard sensitive information, and support operational excellence through effective information governance.

Enterprise Records Governance:

• Conduct a comprehensive assessment of our Health Information Management (HIM) department, and other record processes and practices to evaluate workflow efficiency, ensure regulatory compliance, identify technology gaps, and optimize records management to align with industry best practices.
• Develop, implement, and maintain organizational records management policies, file plans, and retention schedules in compliance with federal, state, and industry regulations.
• Establish uniform protocols for classifying, storing, retrieving, and legally disposing of both physical and electronic records.

Records Management:

• Oversee the secure storage, tracking, and chain-of-custody for all Fraser Records.
• Ensure strict adherence to data privacy regulations (e.g., HIPAA, Minnesota Government data Practices Act) governing sensitive health and employment information.
• Conduct periodic audits of Records to validate the completeness, accuracy, and confidentiality of records.

Compliance, Auditing, & Legal Discovery:

• Coordinate with Legal and Compliance teams to manage records during legal holds, audits, and eDiscovery processes.
• Regularly audit both on and off-site records and internal digital repositories to ensure data integrity and security compliance.

Training & System Administration:

• Develop and deliver company-wide training programs to ensure staff understand records handling and data privacy protocols.
• Manage business continuity and disaster recovery plans specifically tailored to vital organizational records.

Fraser Offers Benefits for Full-time Employees (30+ hours per week)

• UKG Wallet- Eligible employees can access earned wages before payday for added financial flexibility
• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)
• Opportunities for community involvement in Fraser-organized events
• Career growth opportunities
• Employee Referral Bonuses
• Top Industry Pay!
• Collaborative and relationship-oriented culture

Location, Schedule & Pay:

• Hybrid role: 2-3 days per week in our Richfield, MN office.
• This is a full-time position working Monday through Friday 8 AM - 4:30 PM.
• $80,000 - $85,000 per year depending on qualifications.

Requirements:

• Bachelor's degree in information management/health information management, library science, Business Administration, or a related field required.
• Certified Records Manager (CRM), Certified Information Professional (CIP), or similar certification required.
• Valid Driver's License with acceptable record required.
• 5+ Years of experience in records and information management, with specific experience managing sensitive HR or Healthcare (HIM) records highly preferred
• Expert knowledge of privacy laws, records retention standards, and Electronic Content Management (ECM)/Electronic Medical Records (EMR) platforms.
• Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection.

Why Join Fraser?

• Meaningful Impact

Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is real - and lasting.

• Competitive Pay & Benefits

Fraser offers fair pay and comprehensive benefits that support your health, well-being, and future goals.

• Flexibility & Work-Life Balance

With flexible schedules, generous paid time off, and wellness programs, Fraser helps you care for others without sacrificing yourself.

• Grow Your Career With Us

We invest in your development with training, licensure support, leadership pathways, and real opportunities to advance.

• Culture That Lives Its Values

Inclusion isn't just a buzzword - it's how we operate. You'll be seen, heard, and supported to bring your full self to work.

• Thrive with Stability and Purpose

With nearly 90 years of trusted service and continued growth, Fraser is a nonprofit where you can build a lasting, mission-driven career.

Fraser is Minnesota's leader in autism, mental health, and disability services - and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization, we provide integrated community behavioral healthcare that improves quality, accessibility, and coordination of care. We lead with compassion, innovate with purpose, and fight for inclusion - every single day. Ready to Build Something Bigger? Join Fraser. Grow with us. Make a difference. Because when you thrive, so does the world around you.

Fraser is an Affirmative Action and Equal Opportunity Employer.

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

If you are having trouble applying or have questions, please contact Fraser HR at careers@fraser.org. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders, then contact us as we may not have received your application. Thank you for considering Fraser!