Recreation Aide/Pool Cashier-2

An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family!

Job Description

SUMMARY: Under minimal supervision, the Recreation Aide/ Pool Cashier is primarily responsible for collecting admission fees at the swimming pool facility.

ESSENTIAL FUNCTIONS:Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills.  Factors such as regular, punctual attendance at the job are not routinely listed in job descriptions, but are an essential function.  Essential duties and responsibilities may include, but are not limited to, the following:

• Calculates admissions fees, receives monies from patrons and provides change and counts patrons for attendance information.
• Communicate pool rules and policies in a professional and courteous manner to pool participants.
• Count money in drawers at the end of shifts to ensure that amounts are correct and all monies are accounted for.
• Respond immediately and effectively to emergency situations following established procedures.
• Report any safety, customer service, maintenance, and pool chemistry issues in a timely manner to management.
• Promote good public relations through friendly, helpful, and accurate communication with pool guests.
• Accurately complete daily reports and any other required forms.
• Maintain a neat and orderly work area.
• Follow verbal and written instructions.
• Handle large volumes of guests through the gate while maintaining a high level of customer service and cash handling accuracy.
• Must be able to work under pressure and with difficult or challenging guests.
• Resolve guest concerns when possible and refer escalated issues to the on-duty manager as necessary
• Work effectively with other employees and pool guests.
• Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City Staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned.
• Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services in the event of an emergency.

KNOWLEDGE AND SKILLS:

Knowledge:

• Basic math skills to accurately make change
• City policies and procedures
• Various City Ordinances affecting use of the Lasker Pool
• Other applicable policies, rules, and regulations governing the conduct and safety with public recreation activities

Skills In:

• Promote a positive recreation environment and good personal behavior
• Monitor guests for violations of rules and safety standards
• Excellent customer service skills; ability to communicate effectively with the public, using tact and professionalism
• Act quickly and calmly in emergency situations
• Establish and maintain cooperative working relationships with co-workers and the general public
• Interact with people of different social, economic, and ethnic backgrounds
• Communicate effectively verbally and in writing

MINIMUM QUALIFICATIONS:

• Minimum age for consideration is 16 years of age.
• Prior customer service and/or cashier experience required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• Must be able to work in an indoor and outdoor environment for duration of shift
• Must be able to physically perform all job requirements which include: squatting, crouching, reaching, bending, twisting at the waist, sitting, standing
• Must be able to frequently lift and/or move up to 20 pounds unassisted and occasionally lift and/or move more than 20 pounds assisted
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Must be able to read, write and comprehend both written and oral communications, as well as respond in written and oral communication

Compensation Range

The City of Galveston is an equal opportunity employerand will consider only the qualifications of the applicants. The City does not tolerate any form of discrimination based on race, color, religion, sex, age, national origin,or physical/mental disability in employment or provision services.