Referrals Supervisor

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a Referral Supervisor to join our Referrals team. This role is responsible for overseeing the daily operations of the Referral Department, ensuring timely and accurate processing of patient referrals, and leading a high-performing team that supports patient access to specialty care.

Key Responsibilities (include but are not limited to):

• Oversee daily operations of the Referral Department, ensuring timely processing and completion of all referrals
• Monitor scheduling timelines for routine, ASAP, and STAT referrals to ensure patient access to care
• Supervise, train, and support referral staff, including scheduling, performance management, and ongoing development
• Ensure accurate coordination of referrals, authorizations, and communication with external specialist offices
• Build and maintain strong relationships with specialty providers and external partners
• Resolve patient, provider, and partner concerns, including escalated issues
• Track, analyze, and report on referral metrics, identifying trends and opportunities for improvement
• Support process improvement initiatives and implement workflow enhancements
• Collaborate with internal departments to ensure efficient coordination of care
• Travel between sites as needed to support operations

Qualifications:

• Associate's Degree in Business Administration or related field required; equivalent experience considered
• 5-10 years of healthcare experience required
• Prior supervisory or leadership experience strongly preferred
• Strong knowledge of referral processes, scheduling workflows, and patient access operations
• Excellent communication, leadership, and problem-solving skills
• Ability to manage competing priorities in a fast-paced environment
• Proficiency in Microsoft Office and healthcare systems
• Spanish fluency required

Education:

• Associate's Degree required; Bachelor's Degree preferred

GLFHC offers a great working environment, a comprehensive benefit package, growth opportunities, and tuition reimbursement.