Refund Specialist

Job Description:

ENT and Allergy Associates, LLP and Quality Medical Management Services USA, LLC is seeking a self-motivated, people-friendly full time Refund Specialist for our Corporate office location.

Hourly: $20 - $21/hr

Essential responsibilities Include but are not limited to the following:

• Prepares patient refunds received by Tasks from BOS team, Payment Posting team, Management and Front End forward to Department Director for approval
• Processes refunds through Refund Manager
• Process all patient credit card refunds through Phreesia
• Works patient credit reports received by Department Manager monthly for investigation and resolution
• Maintaining and updating the refund spreadsheet for other department review
• Forward patient refund checks for all signatures from the EEO, CFO, or COO. (2 signatures for checks over $2500)
• Mailing out all approved and signed refund checks, double check that every check is signed
• Scan and file mailed refunds in ICS
• Process credit card terminal payments

• Check the AR fax server for credit card payments and post accordingly, give any wit $0 payments to assistant manager
• Covering areas where a refund specialist may be absent including Insurance Refunds (cross training)
• Suggest improvement in processes when applicable
• Must be very detail oriented and able to multi-task

Personal Attributes

• Must have the ability to maintain confidential information
• Must have the ability to multitask
• Detail orientated

Qualifications

• Previous experience in a medical industry is preferred
• Knowledge of phressia is a plus
• Knowledge of medical terminology

ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.