Regional Director, Petsense Store Ops- West

Overall Job Summary

The West Region consists of stores in the following states: AL, AR, AZ, CA, IN, KS, KY, LA, MS, NE, NM, OK, OR, TN, TX, WA.

This position is responsible for the management of the field organization for a Petsense Division through District Managers resulting in the accomplishment of specific financial and operational goals. This position is responsible for the leading the stores and districts to achieve their financial plans, surpass key metrics, drive our strategic initiatives and be an ambassador for our Petsense culture through living up to our purpose mission and values.

Essential Duties and Responsibilities (Min 5%)

• Supervise and manage Division, District Managers, up to 100 store locations
• Provide for the development of subordinates, specifically the identification and development of field management through goals, the performance review process, succession planning, coaching, training, and mentoring.
• Lead implementation of our field based strategic initiatives by creating, implementing, and executing programs, business practices, policies, and procedures to support customer-centric culture and maximize sales, store operations, customer satisfaction and the total customer shopping experience in stores.
• Ensure the appropriate mix between local "feel" and standardization across our stores.
• Hold DM's accountable to store standards across all metrics (customer service, in-stocks, shrink, margin, labor staffing, store expenses etc.)
• Provide input into strategic decisions for real estate including new locations, relocations, etc. Also provide feedback to real estate team to ensure landlords are meeting lease obligations.
• Recommend product or service enhancements to improve customer satisfaction and sales potential.
• Implement policies and procedures that increase operational effectiveness and maximize long term store performance.
• Improve business processes through analysis and collaboration with Petsense and Tractor Supply Teams
• Make decisions on field supervisory team/organization and the handling of customer complaints and issues.

Required Qualifications

Experience: 7 plus years' related work experience. Extensive retail experience in operations, merchandising, and personnel development required.

Education: Bachelor's degree from an accredited college or university. Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Substantial experience in a multi-unit retail environment preferred.
• Demonstrated record of achieving financial performance objectives and overcoming operational challenges in a competitive and customer centric work environment
• Proficient in Microsoft Windows and Office products
• Ability to communicate successfully across all levels of the organization
• Strong problem solving, communication, organizational and time management skills
• Ability to manipulate data to drive and expedite project analyses and completion.

Working Conditions

• Hybrid / Flexible working conditions
• Extensive travel by car or plane is required (75-85%)

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Lifting up to 10 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. The Associate should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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