Regional Operations Manager

Job Title: Regional Operations Manager - Residential Solar

Location: Hudson MA (In Office)

Employment Type: Full-Time

Job Summary

The Regional Operations Manager oversees all field operations for residential solar projects

within their designated branch. This role is the primary driver of operational excellence,

responsible for leading, hiring, and training high-performing teams of solar installers and service

technicians.

The Manager ensures every project is completed with maximum quality and efficiency by

bridging the gap between the warehouse, project management team, and the job site.

Key responsibilities include:

● Project & Resource Oversight: Coordinating with Project Management and home

owners to build efficient daily schedules that prioritize the most important work and have

the correct team members with the correct equipment going to complete projects in the

most efficient schedule possible.

● Operational Readiness: Managing warehouse organization to ensure all teams depart

each morning with accurate job packets, proper equipment, and an actionable plan.

● Quality Control & Documentation: Performing comprehensive project reviews and

enforcing strict site protocols. This includes ensuring all project photos and notes are

submitted in real-time before teams leave the site to allow for immediate project

disposition.

● Performance Leadership: Driving key metrics around production volume and customer

satisfaction while ensuring strict adherence to safety rules, punctuality, and workmanship

standards.

● Field Team Leadership & Management

○ Be the first one in the office every morning at 5:50 am, prepare and set field

teams up for success.

○ Directly supervise and mentor regional field teams, including installation crews

(roofing, electrical) and service technicians (warranty repairs, system

troubleshooting, maintenance).

○ Recruit, train, onboard, and performance-manage field personnel and

subcontractors to maintain a high-performing, safety-conscious workforce.

○ Review and approve payroll & time tracking of all direct report field employees

○ Track all Time off requests- Approve and relay to the PM team for effective

scheduling.

● Daily Scheduling & Appointment Management

○ Oversee daily appointment scheduling, dispatching, and real-time status updates

across all active installation and service work orders.

○ Ensure field teams update project management software/CRM (Salesforce-Field

Service) daily with accurate progress notes, photos, completion status, change

orders, and any issues/delays.

○ Monitor and resolve scheduling conflicts, weather-related adjustments, permitting

delays, or material shortages to minimize downtime and maintain high project

completion rates.

○ Actively troubleshoot and problem solve with team members on site to avoid go

backs.

● Project Oversight & Review

○ Review all active residential solar projects daily to verify scope, quality, feasibility,

budget adherence, and timeline progress.

○ Perform detailed project audits including site readiness, installation quality

(mounting, wiring, inverter setup, panel alignment), interconnection status, and

final commissioning.

○ Identify and correct deficiencies early;

○ Collaborate with project coordinators, design/engineering, permitting, and sales

teams to resolve bottlenecks and ensure smooth handoffs.

● Operational Excellence & Process Improvement

○ Drive key metrics: jobs per crew per week, first-time completion rate, service

ticket resolution time, safety incident rate.

○ Implement and enforce standardized field processes, quality checklists, and

safety protocols.

○ Analyze operational data to identify trends, inefficiencies, or training needs;

recommend and execute continuous improvement initiatives.

● Safety, Compliance & Customer Experience

○ Champion a zero-incident safety culture; lead weekly safety toolbox talks and

ensure all team members complete required certifications.

○ Ensure full compliance with local, state, and federal regulations, utility

interconnection rules, building codes, and company policies.

○ Serve as an escalation point for field-related customer concerns; partner with

customer service to maintain high satisfaction and low callbacks.

● Facilities, Vehicles, & Resource Management

○ Manage regional field labor, material usage budget.

○ Coordinate material procurement, inventory, and logistics to prevent delays.

○ Oversee fleet allocation, organization, maintenance, and safety.

● Performance Metrics

○ Customer satisfaction score

○ KW per crew per week

○ Cost per panel to install / % of team members hitting RFE

○ First pass yield on inspections / service appointments / installs

• % of jobs fail inspection
• % of jobs with billing / QA tix
• Jobs completed within expected # of visits

○ Team safety score

○ Warehouse cycle count accuracy

Qualifications & Requirements

● Experience

○ 5+ years in residential solar operations, with at least 3 years in a supervisory or

managerial role overseeing field installation and/or service teams.

○ Proven track record managing high-volume residential solar projects (50+

installs/year preferred).

● Technical Knowledge

○ Strong understanding of residential PV systems, including roof-mounted and

ground-mounted installations, electrical integration, inverters, battery storage,

and monitoring platforms.

○ Familiarity with NABCEP guidelines, NEC codes, OSHA standards, and common

permitting/interconnection processes.

● Skills

○ Excellent leadership, communication, and team-building skills.

○ Proficiency with solar project management tools (e.g., Salesforce,

Enphase/Enlighten, Tesla, Solaredge).

○ Strong organizational and problem-solving abilities; ability to manage multiple

priorities in a fast-paced environment.

○ Data-driven mindset with experience tracking KPIs and driving performance

improvements.

● Education & Certifications

○ Bachelor's degree in construction management, engineering, business, or related

field preferred (or equivalent experience).

○ NABCEP PV Installation Professional certification (or willingness to obtain within

first year) strongly preferred.

○ Valid driver's license and clean driving record required.

Preferred Attributes

● Experience in a regional/multi-state operations role.

● Background managing both new installations and post-PTO service/warranty work.

● Comfortable with technology and process automation to reduce administrative burden on

field teams.

Compensation & Benefits

● Competitive base salary + performance bonus

● Company vehicle or mileage reimbursement

● Health, dental, vision insurance

● 401(k) with company match

● Paid time off and holidays

● Opportunities for career advancement in a rapidly growing renewable energy company

This role is ideal for a hands-on, detail-oriented leader who thrives in the field, loves solving

operational challenges, and is passionate about scaling clean energy adoption through excellent

execution.

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