Regional Product Support Manager - West Region

KION GroupSummerville, SC

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Job Description

The Regional Product Support Manager is responsible for product support in the assigned territory in North America. Provide technical assistance and training to dealers to support KION products. Resolve product issues rapidly and accurately to improve product quality as delivered to our customer and dealer network. Respond to inquiries are expected to be prompt, accurate and delivered in a professional manner. Provide ad-hoc assistance with warranty claims and support the Product Support department staff in development of materials for training and support reference. Position requires extensive overnight travel to all areas of assigned region.

We offer:

Essential Duties and Responsibilities:

Respond via telephone and written communications with urgency, courtesy and professionalism to dealer requests for technical assistance (follow-up and follow-through are essential)
Accurately document events as they happen
Train dealer technicians to properly utilize service software tools, computer databases and electronic manuals to correctly diagnose and resolve product problems in the field
Provide ad-hoc on-site support for product demonstrations
Effectively communicate with internal counterparts regarding developing issues and to obtain required information as necessary

Other duties as assigned to support customer service efforts. Examples may include on-site installation support, assisting in developing and monitoring dealer aftersales support efforts, assisting in the development of various product marketing campaigns, initiating outgoing telephone calls to dealers to improve communication, etc.

Tasks and Qualifications:

Qualifications:

Excellent technical and mechanical skills and practical experience related to troubleshooting, diagnosis and repair related to forklift products and technology (DC/AC, hydraulics, hydrostatic technology, IC and Diesel)
Ability to read technical parts, service manuals and schematics, particularly for Linde Material Handling equipment
Ability to effectively communicate technical information via telephone, email, internet tools and in person
Practical experience with Linde products, components and dealers preferred
Proficiency in Microsoft Office applications (Word, Excel and PowerPoint)
Strong computer skills and experience using diagnostic software
A minimum of two years of varied dealer/customer contact experience
An automotive or industrial equipment background preferred

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FAQs About Regional Product Support Manager - West Region Jobs at KION Group

What is the work location for this position at KION Group?

This job at KION Group is located in Summerville, SC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at KION Group?

Employer has not shared pay details for this role.

What employment applies to this position at KION Group?

KION Group lists this role as a Full-time position.

What experience level is required for this role at KION Group?

KION Group is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at KION Group?

You can apply for this role at KION Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.