Regional Sales Manager, Private Client

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

PRIVATE CLIENT

We're dedicated to amazing our special customers through our luxury personalised service. We're a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we're unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through FARFETCH.

NEW YORK

Our New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York's best connected office neighbourhood. The beautifully designed office has 360 views and tall windows to bring the outside in. We have a communal kitchen that brings the team together for Family Lunch and Happy Hours. The office is open plan with plenty of rooms and booths to take a private call, have time to relax and work in private or have a large collaborative meeting.

THE ROLE

Reporting to the Head of Sales will enhance the Farfetch customer experience for our most valuable clients through leadership of the North America Private Client department. The focus will be placed on growing the country's top clientele, engaging new clients and increasing brand desirability. Responsibilities include managing team members to achieve and exceed goals. You have considerable team management experience (minimum 5 years), can manage sales turnover per annum and will demonstrate experience exceeding goals through your management skills.

WHAT YOU'LL DO

• You will work with the PC leadership team to establish vision and build regional and global strategy in Private Client
• You will set and manage goals for a team of Senior Stylists, Stylists and Assistants, meeting with them to review performance against set goals
• You will develop the team, providing guidance and direction to help improve their sales techniques and general client management
• You will analyze sales reports, client books and client engagement/travel budgets
• You will work on customer acquisition strategies and projects, using professional and personal networks
• You will work with the Brand Marketing team on events, brand collaborations and partnerships to attract more top tier customers
• You will promote clienteling efforts that focus on growing and retaining our top clients
• You will work with the global Merchandising team to ensure maximum knowledge of forthcoming stock availability for customer benefit
• You will maintain general level of market competitor awareness on and off line through reference to other websites and editorial, and seasonal comparative shops
• You will attend brand events to aid in the development of the business and act as a Farfetch brand ambassador
• You will maintain basic team management standards with timekeeping, expense reporting, scheduling, and new hire training
• You will participate and present during All Hands monthly meetings, North America manager meetings, internal gatherings and global gatherings
• You will assist Director in annual PMP process

WHO YOU ARE

• You have sales leadership experience in a related industry
• You have managed a team of direct reports
• You have commercial awareness with history of exceeding goals
• You have experience managing the business development process, as it pertains to sales executives and organizational/departmental goals
• You are well-versed in Salesforce and Excel
• You are highly strategic, with experience presenting at all levels
• You are able and willing to travel when necessary

EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

REWARDS & BENEFITS

• Medical, dental, vision, with flexible spending account
• 401K plus company match, PTO and volunteer days
• Wellness, and cell phone reimbursements
• Hybrid working model- 3 days a week from office

NYC WAGE TRANSPARENCY LAW

• The pay range for this position at commencement of employment is expected to be between $105,000 and $120,000 [year]; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
• If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.