Relationship Banker I - Dennis
Cape Cod Five Cents SavingsDennis, MA
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Paid Community Service Time
Career Development
Job Description
Salary Grade: 12R
SUMMARY:
In this customer-facing role, the Relationship Banker I will provide exceptional customer care to the Bank's customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full-service Cape Cod 5 Retail Banking Center location.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
- Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
- Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
- Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption
- Safeguards customer trust by upholding duty of customer confidentiality
- Works to develop a comprehensive knowledge of the Bank's products and services offered, taking responsibility to request assistance for further development needs
- Must comply with all required laws, regulations, policies, and procedures
- Timely completion of all assigned learning activities
- Actively participate in Banking Center meetings and one-on-one coaching sessions
- Participation/volunteerism in community groups and events
- Additional duties as assigned
EDUCATION, CERTIFICATIONS:
- Bachelor's degree preferred
- Eligible for Nationwide Mortgage Licensing System (NMLS) registration
- Eligible for Notary Public commission
KNOWLEDGE, SKILLS & ABILITIES:
- Minimum six months' cash handling experience preferred
- Minimum six months' customer service experience
- Prior customer relationship building experience
- Cyber security awareness
- Strong verbal and written communication skills
- Critical thinking, decision making and problem-solving skills
- Must have cyber security awareness to protect the digital environment, the Bank, and customers
COMPETENCIES:
- Courage
- Technology Savviness/Digital Enthusiast
- Financial Comprehension
- Adaptability and Flexibility
- Sales Aptitude
- Eager and Agile Learner
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FAQs About Relationship Banker I - Dennis Jobs at Cape Cod Five Cents Savings
What is the work location for this position at Cape Cod Five Cents Savings?
This job at Cape Cod Five Cents Savings is located in Dennis, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Cape Cod Five Cents Savings?
Employer has not shared pay details for this role.
What employment applies to this position at Cape Cod Five Cents Savings?
Cape Cod Five Cents Savings lists this role as a Full-time position.
What experience level is required for this role at Cape Cod Five Cents Savings?
Cape Cod Five Cents Savings is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Cape Cod Five Cents Savings for this role?
Cape Cod Five Cents Savings offers following benefits: Paid Community Service Time and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Cape Cod Five Cents Savings?
You can apply for this role at Cape Cod Five Cents Savings either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.