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Reliability Network Engineer

Surf InternetElkhart, IN
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site

Job Description

Overview

The Reliability Network Engineer is responsible for supporting the reliability, performance, and scalability of our service provider network. This role focuses on day-to-day implementation tasks, network turn-ups, and assisting with escalations. You will work closely with the NOC, Infrastructure, and Sales Engineering teams to deliver reliable and high-performing network services.

Reports To: Reliability Engineering Manager

Department: Reliability Engineering

Job Status: Exempt

Responsibilities:

  • Network Turn-Up & Deployment:

  • Provision and turn up new fiber access sites and customer services.

  • Configure and test customer-facing services.

  • Change Management:

  • Implement approved network changes with a focus on minimizing risk and downtime.

  • Document changes and validate post-change success criteria.

  • NOC Support:

  • Respond to NOC escalations and assist in troubleshooting Layer 2/Layer 3 network issues.

  • Serve as an escalation point for trouble tickets that require engineering input.

  • Operational Excellence:

  • Maintain network diagrams, documentation, and standard operating procedures (SOPs).

  • Monitor network health and work proactively to identify and remediate potential issues.

  • Collaboration:

  • Partner with Sales Engineering and Project Management to deliver enterprise/E-Rate solutions.

  • Collaborate with Tier 2/3 engineers on more complex issues and projects.

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FAQs About Reliability Network Engineer Jobs at Surf Internet

What is the work location for this position at Surf Internet?
This job at Surf Internet is located in Elkhart, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Surf Internet?
Employer has not shared pay details for this role.
What employment applies to this position at Surf Internet?
Surf Internet lists this role as a Full-time position.
What experience level is required for this role at Surf Internet?
Surf Internet is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Surf Internet?
You can apply for this role at Surf Internet either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.